Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Volunteer

Rula Autu

Data Entry
Brisbane ,QLD

Summary

A critical thinker with strong analytical skills, Strong team player skills developed through workshops and working in retail and other organisations. Good organisational skills developed in a variety of deadline, oriented situations Strive for quality in everything, Energetic, self-motivated and enthusiastic person who enjoys challenges and achieving goals. Hardworking and eager to learn and have a genuine interest in working with people. Like to make a difference in the lives of others, always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Retail Assistant position. Ready to help team achieve company goals.

  • Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.
  • Seasoned Volunteer with success assisting organizations with service delivery and fundraising. Purpose-driven professional excels in organization and public relations. Consistently maintains professional appearance and attitude when representing organization to propel image.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Babysitter

Family Members
01.2022 - Current
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Assisted children with homework assignments and special projects across different subjects.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.

Caregiver

Family Members
01.2022 - Current
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Volunteer

Family Day Care
01.2022 - Current
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Met with other volunteers and program leaders to discuss new service opportunities.
  • Engaged in community outreach to aid program mission centered on community support and enrichment.
  • Planned and delivered numerous activities and special events for programs and services.
  • Supported staff with clerical work and other office tasks.
  • Encouraged donations by supporting community fundraising events and campaigns.
  • Organized and managed events and projects as part of community support services.
  • Tracked volunteer hours in spreadsheets.
  • Provided immediate responses to questions from volunteers.
  • Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
  • Assisted program manager with planning and fundraising responsibilities.
  • Supported program leaders with administrative support duties.
  • Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
  • Teamed with community organizations and government agencies to increase outreach and service utilization.
  • Freed full-time employees up for more critical work by completing clerical tasks and office work.
  • Developed monthly schedules and assignments for volunteer staff.
  • Sent email reminders regarding upcoming volunteer events to community leaders and civic groups.
  • Assisted with recordkeeping to maintain data for ongoing grant funding and regulatory compliance.

FACTORY WORKER

MOVING FROM NEW ZEALAND
01.2004 - 11.2020
  • ASSEMBLING PLASTICS
  • OPERATING MACHINE FOR PLASTICS
  • SORTING SMALL PLASTIC CONTAINERS IN ORDERS
  • STACKING PALLETS OF PLASTICS
  • WORKING WITH TEAM
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Took part in company-offered training sessions to improve skills and knowledge.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Monitored machinery in operation to identify concerns and make corrections or report complex problems.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Inspected finished products for quality and adherence to customer specifications.
  • Examined incoming materials and compared to documentation for accuracy and quality.

DIRECTED BY MANAGER

WACOL PLASTICS PTY LTD
01.2005 - 01.2020
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Identified issues, analyzed information and provided solutions to problems.

OFFICE ADMINISTRATIVE ASSISTANT

NEW ZEALAND, HENDERSON LOCAT PUBLISHING COMPANY LTD
01.2003 - 01.2004
  • ENTERING DATA INHOUSE
  • ANSWERING PHONE CALLS FROM CLIENTS
  • ENTERING PAYROLL FOR EMPLOYEES IN SALES DEPARTMENT
  • HELP WITH THE MANAGER ACCOUNTS PAYABLES/RECEIVABLES
  • FILING IN ALPHABETICAL ORDERS
  • CONTROLLING DEBTS AND BILLS
  • BANKING CHEQUES IN THE COMPANY BANK OF ANZ
  • WRITING REPORTS
  • CUSTOMER ACTIVATION
  • CUSTOMER SERV ICE
  • Responded to inquiries from callers seeking information.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Recorded expenses and maintained accounting records.

Client Communications Specialist

LIFE PRUDENTIAL ASSURANCE
01.1998 - 01.2002
  • CLEAN AND MAINTAIN THE STORE HEALTH AND SAFETY, CLIENT COMMUNICATION SUPPORT POSITION:
  • RECEIVING AND SENDING EMAILS
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Logged call information and solutions provided into internal database.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Reviewed order data to verify transactions and shipping dates.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Maintained regular contact with clients to inform about transactions and performance.
  • Corresponded with customers and conferred with coworkers to answer inquiries, discuss market fluctuations or resolve account problems.
  • Prepared contracts and related documentation according to strict standards.

Education

duration of RETAILING CERTIFICATE -

UNITEC OF TECHNOLOGY

- CERTIFICATE II IN COMMUNITY SERVICES - TRAIN4LIFE REGISTERED TRAINING - undefined

ORGANISATION IN CANBERRA
2013

NATIONAL CERTIFICATE OF BUSINESS ADMINISTRATION GENERAL LEVEL - undefined

UNITEC INSTITUTE OF TECHNOLOGY
1997

CERTIFICATE IN OFFICE SYSTEMS - undefined

UNITEC INSTITUTE OF TECHNOLOGY
1996

CERTIFICATE IN FOUNDATION STUDIES - undefined

UNITEC INSTITUTE OF TECHNOLOGY
1995

CODE 88171 - undefined

ZEALAND, MASSEY HIGH SCHOOL
1994

Skills

  • COMPUTER SKILLS
  • Computer literate: Windows95 and Windows 2010 software including (Excel, Word, Access, Outlook Express, PowerPoint, Publisher)
  • Also have the ability to learn new programs quickly and can effectively use manuals if necessary
  • Keyboard skills: Proficient in the use of keyboard numeric pads
  • Multi-Task: Ability to simultanously input information while maintaining with customers
  • FileMaker PRO
  • Child Safety Procedures
  • Creating Good Habits
  • Mobility Devices
  • Routine Management
  • Parental and Guardian Assistance
  • Self-Confidence Development
  • Praise and Encouragement
  • First Aid
  • Promoting Good Behavior
  • Language Skills Development
  • Skills Development
  • Early Childhood Development
  • Basic Housecleaning
  • Information Services
  • Internet
  • Email
  • CUSTOMER SERVICE SKILLS
  • Complaints:
  • Known by staff members as a person able to diffuse difficult situations and find solutions to customer issues in a friendly manner
  • Service: Have a very helpful and courteous manner, received personal acknowledgement
  • Basic Housecleaning
  • Information Services
  • Internet
  • Email
  • CUSTOMER SERVICE SKILLS
  • Complaints:
  • Known by staff members as a person able to diffuse difficult situations and find solutions to customer issues in a friendly manner
  • Service: Have a very helpful and courteous manner, received personal acknowledgement
  • Data Entry
  • Clerical Support
  • Adaptability and Dependability
  • Answering Phones
  • Telephone Etiquette
  • Verbal and Written Communication
  • Volunteer Recruitment
  • Teamwork and Collaboration
  • Computer Skills
  • Material Handling
  • Community Service
  • Taking Messages
  • Managing Reception
  • Group Assistance
  • Staff Assistance
  • Attention to Detail
  • Family Medicine
  • Proofreading and Editing
  • Recordkeeping and Confidentiality
  • Folding Clothes
  • Adult Education
  • Towel Folding
  • Microsoft PowerPoint
  • Filing

Certification

2017 - 2022 : STAY HOME CARING FOR MY DISABILITY HUSBAND AND 8 CHILDREN 2011 - 2016: SALVATION EMPLOYMENT PLUS SERVICES IN TUGGERANONG OFFICE: ACT, CANBERRA, WELCOMING GUESTS MAKE BOOKINGS FOR CLIENTS WITH THEIR CONSULTANTS

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Babysitter

Family Members
01.2022 - Current

Caregiver

Family Members
01.2022 - Current

Volunteer

Family Day Care
01.2022 - Current

DIRECTED BY MANAGER

WACOL PLASTICS PTY LTD
01.2005 - 01.2020

FACTORY WORKER

MOVING FROM NEW ZEALAND
01.2004 - 11.2020

OFFICE ADMINISTRATIVE ASSISTANT

NEW ZEALAND, HENDERSON LOCAT PUBLISHING COMPANY LTD
01.2003 - 01.2004

Client Communications Specialist

LIFE PRUDENTIAL ASSURANCE
01.1998 - 01.2002

duration of RETAILING CERTIFICATE -

UNITEC OF TECHNOLOGY

- CERTIFICATE II IN COMMUNITY SERVICES - TRAIN4LIFE REGISTERED TRAINING - undefined

ORGANISATION IN CANBERRA

NATIONAL CERTIFICATE OF BUSINESS ADMINISTRATION GENERAL LEVEL - undefined

UNITEC INSTITUTE OF TECHNOLOGY

CERTIFICATE IN OFFICE SYSTEMS - undefined

UNITEC INSTITUTE OF TECHNOLOGY

CERTIFICATE IN FOUNDATION STUDIES - undefined

UNITEC INSTITUTE OF TECHNOLOGY

CODE 88171 - undefined

ZEALAND, MASSEY HIGH SCHOOL
Rula AutuData Entry