Rulan Zhang
Melbourne,VIC
Summary
Personable student services professional with proven experience providing exceptional support to diverse student populations. Adept at building rapport, understanding needs, and resolving inquiries through active listening and empathy. Demonstrated ability to thrive in fast-paced environments while juggling multiple tasks and priorities. Committed to delivering quality customer service with a solutions-oriented approach. Possess strong communication abilities, attention to detail, and proficiency in MS Office. Eager to leverage intercultural competencies and customer-focused mindset to contribute to positive student experiences at the University of Melbourne.
Overview
6
6
years of professional experience
Work History
Sales Intern
Condé Nast China
Shanghai, China
06.2022 - 09.2022
- Participated in the advertising campaign and content delivery on Vogue, GQ, Conde Nast Traveler and AD magazines under Condé Nast China.
- Conducted market research to match appropriate high-profile celebrities and emerging trends for clients. Engaged in direct communication with clients to schedule meetings, followed up on campaign results from social media, and provided timely updates to clients.
External Affairs and Market Access Intern
Johnson & Johnson Medical Devices Companies
Shanghai, China
06.2021 - 09.2021
- Familiarized clients with company's products and built customer confidence by building rapport with customers, uncovering their needs, and resolving issues to improve satisfaction and retention.
- Successful track record of improving customer satisfaction scores and retaining accounts through dedicated customer care.
Product and Research Intern
ByteDance Ltd
Shanghai, China
10.2020 - 01.2021
- Participated in the content building and quality assurance in the education department.
- Independently managed a team for the launch of a new online application.
- Collaborated with team members to conduct market research for competitive products and analyzed strategies to launch an online training product that improved primary students' composition ability.
Assistant Counselor
Northeast Normal University Employment Centre
Changchun, China
10.2016 - 11.2017
- Promoted own university to attract potential employers.
- Familiarized job-seeking students with tailored career options.
Education
Master of Arts - Education
University College London
London, England08.2023
Bachelor of Arts - Chinese Language And Literature
Northeast Normal University
Changchun, China07.2019
Skills
- Interpersonal Communication
- Problem-Solving
- Team Collaboration
- Multitasking
- Attention to detail
- Customer service
Accomplishments
- Achieved Top 1 student in undergraduate study
- Achieved High Distinction in postgraduate study
References
References available upon request.
Timeline
Sales Intern
Condé Nast China
06.2022 - 09.2022
External Affairs and Market Access Intern
Johnson & Johnson Medical Devices Companies
06.2021 - 09.2021
Product and Research Intern
ByteDance Ltd
10.2020 - 01.2021
Assistant Counselor
Northeast Normal University Employment Centre
10.2016 - 11.2017
Master of Arts - Education
University College London
Bachelor of Arts - Chinese Language And Literature
Northeast Normal University
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