Rumana Zaman
Rockdale,Australia
Summary
A Proactive, efficient, success-driven and Customer-focused sales representative with experience of 3+ years in adopting proven strategies to nurture customer relationships and generate referrals to meet objectives. Professional, energetic, and personable salesperson with experience completing sales, helping customers, and operating cash registers in a fast-paced environment. Reliable and efficient team player with excellent communication skills, attention to detail, and passion for building impactful customer relationships. Seeking a position to retain the company’s customers and ensure recurring business by generating leads and maximising sales with a customer service-oriented approach. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Software Quality Assurance Tester
DigiGround
02.2021 - 01.2023
- Execute all levels of testing of mobile and web apps in different devices
- Assist with resolution and reproduction of user software problems
- Execute all the test cases and report defects, define severity and priority for each defect
- Analyse and test various parts of the software service planned to implement in near future
- Preparing Test cases and reports on the findings after analysing with extreme details and suggesting updates or changes according to user needs
- Collaborate closely with other team members and departments
- Execute functional, non-functional and regression tests
Customer Service Representative
2020 of Mosman
02.2017 - 03.2021
- Proactively recognising and addressing customer needs, consistently delivering superior service, and measuring satisfaction levels to ensure an exceptional customer experience
- Excellent at fostering seamless communication with both customers and colleagues
- Proficiency in stocktaking responsibilities, contributing to maintaining accurate inventory records and efficient stock management
- Engaging customers in meaningful conversations to grasp their preferences and requirements, ensuring personalized assistance and recommendations
- Serving customers and solving their day-to-day laundry needs
- Operating various laundry machineries used for washing, pressing, dry cleaning, etc.
Admin Officer
Regency Garments Ltd.
06.2016 - 01.2017
- To facilitate the VISA application process & handle front office & back-office operations conducted at the respective Visa Application Centres (VACs)
- Document scrutiny and collection of applications for visa processing
- Record & maintain all application data into the system with zero errors
- Maintain compliance with the standard operating procedures and manuals
- Assist Deputy Manager/Operation Manager in execution of WB Project.
Officer - Operations
VFS Global Services Pvt. Ltd.
04.2014 - 06.2016
- To facilitate the VISA application process & handle front office & back-office operations conducted at the respective Visa Application Centres (VACs)
- Document scrutiny and collection of applications for visa processing
- Handle customer/applicant queries personally or via email
- Record & maintain all application data into the system with zero errors
- Ensure all administration and logistics of passport delivery to consulate/ applicant/ logistic Company etc
- Maintain compliance with the standard operating procedures and manuals
- Assist Deputy Manager/Operation Manager in execution of WB Project
- Ensure that the entire process is completed within the mandated Turn Around Time (TAT).
Web Researcher (Freelance)
Colour Spray Communication
10.2013 - 03.2014
- Web research on worldwide events on organisers and participants
- Software related event research
- Maintaining database of research.
Education
Master Degree of Applied Information Technology -
Victoria University
Sydney, NSW03.2021
Graduate Diploma in Telecommunication and Network -
Education Centre of Australia (ECA)
Sydney, NSW04.2019
BSc. of in Electronics and Communications Engineering -
University of Information Technology & science
Chittagong, Bangladesh12.2013
Trainee Intern -
Bangladesh Telecommunications Company Ltd.
Chittagong, Bangladesh07.2012
Skills
Proactively recognising and addressing customer needs, consistently delivering superior service, and measuring satisfaction levels to ensure an exceptional customer experience
Demonstrating a flair for sales and negotiation, proficient at surpassing Key Performance Indicators (KPIs),
Ability to employ effective strategies to maximize sales
Excellent at fostering seamless communication with both customers and colleagues
Cultivating a positive and engaging atmosphere within the retail environment
Proficient in processing various payment methods—cash, credit, debit, and more ensuring a smooth transactional process
Expertise in arranging merchandise on the sales floor, including efficient shelf stacking, creative product displays, and meticulous packaging of goods for sale
Engaging customers in meaningful conversations to grasp their preferences and requirements, ensuring personalized assistance and recommendations
Proficiency in stocktaking responsibilities, contributing to maintaining accurate inventory records and efficient stock management
Adaptable and flexible in embracing change, quickly adjusting to evolving circumstances to uphold operational excellence
Showcasing products effectively by employing persuasive sales techniques
Refferences
Available upon request
Timeline
Software Quality Assurance Tester
DigiGround
02.2021 - 01.2023
Customer Service Representative
2020 of Mosman
02.2017 - 03.2021
Admin Officer
Regency Garments Ltd.
06.2016 - 01.2017
Officer - Operations
VFS Global Services Pvt. Ltd.
04.2014 - 06.2016
Web Researcher (Freelance)
Colour Spray Communication
10.2013 - 03.2014
Master Degree of Applied Information Technology -
Victoria University
Graduate Diploma in Telecommunication and Network -
Education Centre of Australia (ECA)
BSc. of in Electronics and Communications Engineering -
University of Information Technology & science
Trainee Intern -
Bangladesh Telecommunications Company Ltd.
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