Rumbidzai Mudzengi
Perth,Australia
Summary
Dedicated and passionate lived experience mental health worker with six years of experience in mental health community and organizational settings. 13 years in support care within aged care and NDIS services. Proficient in community engagement, peer work, one-on-one support, and promoting overall well-being in individuals. I am dedicated to contributing my lived and industry experience in finding creative solutions to improve and continue assisting clients in leading and maintaining fulfilling lives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Peer Education & Workforce Developmet Officer
Consumers of Mental Health WA
Perth, WESTERN AUSTRALIA
09.2022 - Current
- Planned and developed a program in collaboration with the manager to meet identified participants' needs within the approved budget and program framework.
- Delivered over 40 trainings and workshops.
- Programs included educating consumers, personal development training for Peer Workers.
- Analyzed data and proposed recommendations for continuous improvement or to meet unmet needs.
- Consistently displayed a duty of care across all interactions with participants and stakeholders.
- Provided a safe, welcoming, and engaging environment for participants.
- Delivered exceptional service to all participants in alignment with standards, service guidelines, and frameworks.
- Responded to all stakeholders and clients within the agreed timeframe, and within the stipulated timeframes.
- Maintained current knowledge of services and systems that are available to support participants.
- Handled any issues that came up according to our Policies and Procedures.
Peer Navigator
Consumers of Mental Health
Belmont, WESTERN AUSTRALIA
09.2022 - Current
- Assisted individuals to navigate the health system and find appropriate services; including but not limited to mental health, alcohol and other drug, general health, sexual health, housing, and financial supports.
- Operated the phone line and email account, responding to requests in an effective and timely manner.
- Built and maintained relationships with key stakeholders to support Project goals and outcomes.
- Assisted with the development of the Service Navigation Database / resource.
NDIS Recovery Worker
Westeria Care
Perth
07.2022 - 02.2023
- Provided day to day support to people with psychosocial disabilities to live a full and contributing life.
- Assisted clients to take more control of their lives and to better manage complex challenges of day-to-day living.
- Supported individuals to build capacity, including strength and resilience.
- Worked collaboratively with people, their families, carers and supports to design, plan, implement and adjust a recovery plan.
- Collaborated with the broader service system and will assist with the coordination of NDIS and other supports.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Tracked patient or client care and followed through to provide service effectiveness.
Self Care Support Worker
Avenues Australia
Perth
10.2021 - 01.2023
- Maintaining daily living standards by assisting clients with personal hygiene needs.
- Helping clients with personal needs from exercise to bathing and personal grooming.
- Assisting with meal planning to meet nutritional plans including grocery shopping.
- Transporting clients to medical, dental, and personal care appointments.
- Providing grooming services such as hair care and skin care.
Aged Care Worker
Southern Cross Care
Forrestfield, WESTERN AUSTRALIA
01.2017 - 07.2021
- Provided recreational activities such as games, reading materials, music and outdoor walks.
- Prepared meals according to prescribed diets and nutrition plans.
- Organised and monitored medication schedules for elderly clients.
- Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
- Ensured a safe environment by monitoring equipment use and checking fire safety systems regularly.
- Reported any changes in health or behaviour to nursing staff members promptly.
- Assisted nurses with patient assessments, wound dressings and other medical procedures when needed.
Education
Mental Health Diploma -
Tafe
Perth07-2025
Certificate IV - Peer Skills Set
Tafe
WA01.2023
AGED CARE -
FLEXI INTERNATIONAL
WA01.2004
Skills
- Peer education and mentoring
- Service navigation and knowledge of services within Perth
- Crisis intervention and providing emotional support
- Building rapport with diverse individuals while respecting differing cultures
- Documentation and report writing
- Working with people with diverse abilities and challenges
- Implementation of support plans and person-centered care
- Mobility support, including the use of machines
- Basic caregiving and home maintenance include meal prepping
- Medication administration
- Empathetic and patient when managing behaviors
- Knowledge in therapeutic techniques , trauma informed care and wellbeing frameworks
Certification
- Emotional Cpr
- Self Advocacy
- Peer Navigation
- Intro to Peer Work
- Cultural Awareness
- Intentional Disclosure
- Coping Skills
Accomplishments
- Current Leadership WA Alumni
- Hosted 10 Masterclasses under my brand.
- Interviewed by ABC National for my contribution to the community particularly young people.
- Participated in the Youth Activators Program by Red Cross.
- Worked with University of WA to deliver Mental Wellness and confidence programs.
- Ran a Mental Health social wellness program for start-up business owners that hosted over 20 events including collaborations.
- Spoken at over 20 events across Australia raising awareness for Mental Health including crowds of over 300 people.
- Influencer and Social Impact Award 2021.
- Innovation and Entrepreneurship Award 2020.
- African Outstanding Youth Award Nominee 2020.
- Conducted interviews with members of parliament in regards to Mental Health.
- Participated in over 10 Mental Health / Suicidal Prevention researches.
- Co-Author of Curiosity Killed the 9-5.
- Current Multicultural Mental Health Ambassador.
References
References available upon request.
Timeline
Peer Education & Workforce Developmet Officer
Consumers of Mental Health WA
09.2022 - Current
Peer Navigator
Consumers of Mental Health
09.2022 - Current
NDIS Recovery Worker
Westeria Care
07.2022 - 02.2023
Self Care Support Worker
Avenues Australia
10.2021 - 01.2023
Aged Care Worker
Southern Cross Care
01.2017 - 07.2021
Mental Health Diploma -
Tafe
Certificate IV - Peer Skills Set
Tafe
AGED CARE -
FLEXI INTERNATIONAL
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