Rumbie Mawire
Sydney,NSW
Summary
Driven and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help the team achieve company goals.
Overview
9
9
years of professional experience
Work History
Government Paralegal
Department of Treasury
Sydney, NSW
03.2024 - Current
- Offered a paralegal role following internship completion due to exceptional performance.
- Assisted law leads in preparing answers, providing documentation, and information for legislative drafting instruction.
- Assisted the Law Design branch in its wide range of legislative powers in the (Commonwealth) Treasury's Law Division
- Sorted and organised files, spreadsheets, and reports.
- Completed and obtained a foundation microcredential course in Taxation of Consolidated Groups (TCGs).
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and analysts to complete common tasks on schedule.
- Refreshed databases and tracking systems to ensure smooth project management.
- Conducting preliminary research on arising policy issues, including the OECD's Pillar Two Digital Tax Framework.
- Balanced multiple projects and prioritised those with the highest potential value to the department.
- Developed strong working relationships with stakeholders such as the Australian Taxation Office (ATO) by proactively addressing their concerns and demonstrating commitment to compliance efforts.
Assistant
University of Technology Sydney
Sydney
04.2023 - Current
- Actively engaged with prospective students, parents, and other stakeholders by delivering excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Contributed to student intake through effective outreach and assisted admissions office staff with administrative tasks such as data entry, mailings, and event planning to help streamline processes.
- Leveraged strong communication skills to convey complex information clearly during interactions, improving understanding of resolutions provided.
- Ensured accurate data management and maintained compliance with privacy regulations and university policy.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Legislation Intern
Department of Treasury
Canberra, ACT
02.2024 - 03.2024
- Assisted with researching, analysing and corresponding to a range of the Treasury's complex portfolio laws, particularly in the Market Conduct and Digital Division.
- Managed and reviewed explanatory materials for the Designated Complaints Bill in time for the Exposure Draft released on 27 March 2024.
- Assisted in preparing and drafting explanatory materials for stakeholders such as the Australian Competition and Consumer Commission (ACCC).
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Obtained baseline security clearance from the Australian Government Security Vetting Agency.
Human Resources Intern
Department of Education
Canberra
02.2022 - 06.2022
- Completed an internship at what was formerly, the Department of Education, Skills and Employment.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered the phone and performed clerical duties to assist human resources department.
- Assisted with HR initiatives, such as navigating ‘Acknowledgement of Country' training and collaborated with immediate supervisors and stakeholders to tackle complex problems
- Assisted with project management and undertook legal research around Reconciliation Action Plans during NAIDOC and National Reconciliation Week
- Actively participated in and advocated for cultural capability and policy development as part of the Indigenous Inclusion Team
- Managed the team's procurement requirements
- Managed emails to the network, including around the internal Communications team
- Assisted with administrative duties ranging from network email drafting to procurement
- Qualified as an Australian Public Service Officer 2.1 (APS) and offered an extended contract due to exceptional performance.
- Developed strong written and verbal communication skills.
Client Advisor
Louis Vuitton
Sydney
12.2020 - 04.2022
- Initially a Christmas casual contract, and was offered an extended contract due to exceptional performance in driving sales.
- Enhanced client satisfaction by providing personalised advice and tailored product recommendations.
- Demonstrated exceptional relationship building and sales acumen, particularly with VIP clients, and achieved beyond the required KPIs
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Managed a diverse portfolio of clients and assisted clients with product selection based on individual needs and preferences.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the role.
- Utilised advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
Mortgage Services Consultant
Westpac Group
Sydney
01.2020 - 06.2020
- Provided expert guidance on product offerings and services, enabling clients to make informed decisions based on their unique needs.
- Focused on client relationship management while providing quality outcomes in line with company policy at all agreed service levels – including inbound and outbound calling
- Developed skills in financial analytics in processing loan documents
- Resolved client problems with minimal management, negotiated for best outcomes and communicated solutions to clients and managers
- Relied on attention to detail when managing and maintaining client financial information and handled data in line with company policy and data privacy regulations.
- Documented condition and special features to provide accurate estimations.
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems.
Product Specialist
Apple
Sydney
09.2017 - 12.2018
- Developed skills in identifying customer needs through targeted questions and following through with meaningful solutions
- Developed strong sense of brand integrity.
- Assisted with demonstrations of Apple's ecosystem to a diverse portfolio of customers and clients.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Shift Manager
McDonald's Australia
Sydney
05.2015 - 07.2017
- Responsible for overseeing daily store functions, including team management
- Developed skills in conflict resolution
- Obtained Certificate 3 in Retail Operations ad a First Aid Certificate.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Microcredential - Taxation
University of New South Wales
Sydney, NSWBachelor of Law -
University of Technology Sydney (UTS)
Sydney, NSW11.2024
Skills
- Legal Research and Analysis
- Proficient in MS Office
- Legal Document Drafting and Preparation
- Administrative Support
- Document Proofreading and Editing
- Attention to Detail
- Critical Thinking and Problem-solving skills
- File and Records Management
- Legal Compliance
- Database Research
- Call Centre experience
- Customer Service
References
Available upon request
Timeline
Government Paralegal
Department of Treasury
03.2024 - Current
Legislation Intern
Department of Treasury
02.2024 - 03.2024
Assistant
University of Technology Sydney
04.2023 - Current
Human Resources Intern
Department of Education
02.2022 - 06.2022
Client Advisor
Louis Vuitton
12.2020 - 04.2022
Mortgage Services Consultant
Westpac Group
01.2020 - 06.2020
Product Specialist
Apple
09.2017 - 12.2018
Shift Manager
McDonald's Australia
05.2015 - 07.2017
Microcredential - Taxation
University of New South Wales
Bachelor of Law -
University of Technology Sydney (UTS)