Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rumbie Mawire

Sydney,NSW

Summary

Driven and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help the team achieve company goals.

Overview

9
9
years of professional experience

Work History

Government Paralegal

Department of Treasury
03.2024 - Current
  • Offered a paralegal role following internship completion due to exceptional performance.
  • Assisted law leads in preparing answers, providing documentation, and information for legislative drafting instruction.
  • Assisted the Law Design branch in its wide range of legislative powers in the (Commonwealth) Treasury's Law Division
  • Sorted and organised files, spreadsheets, and reports.
  • Completed and obtained a foundation microcredential course in Taxation of Consolidated Groups (TCGs).
  • Edited and proofread legal documents to verify accuracy.
  • Liaised with other paralegals and analysts to complete common tasks on schedule.
  • Refreshed databases and tracking systems to ensure smooth project management.
  • Conducting preliminary research on arising policy issues, including the OECD's Pillar Two Digital Tax Framework.
  • Balanced multiple projects and prioritised those with the highest potential value to the department.
  • Developed strong working relationships with stakeholders such as the Australian Taxation Office (ATO) by proactively addressing their concerns and demonstrating commitment to compliance efforts.

Assistant

University of Technology Sydney
04.2023 - Current
  • Actively engaged with prospective students, parents, and other stakeholders by delivering excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Contributed to student intake through effective outreach and assisted admissions office staff with administrative tasks such as data entry, mailings, and event planning to help streamline processes.
  • Leveraged strong communication skills to convey complex information clearly during interactions, improving understanding of resolutions provided.
  • Ensured accurate data management and maintained compliance with privacy regulations and university policy.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Legislation Intern

Department of Treasury
02.2024 - 03.2024
  • Assisted with researching, analysing and corresponding to a range of the Treasury's complex portfolio laws, particularly in the Market Conduct and Digital Division.
  • Managed and reviewed explanatory materials for the Designated Complaints Bill in time for the Exposure Draft released on 27 March 2024.
  • Assisted in preparing and drafting explanatory materials for stakeholders such as the Australian Competition and Consumer Commission (ACCC).
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Obtained baseline security clearance from the Australian Government Security Vetting Agency.

Human Resources Intern

Department of Education
02.2022 - 06.2022
  • Completed an internship at what was formerly, the Department of Education, Skills and Employment.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered the phone and performed clerical duties to assist human resources department.
  • Assisted with HR initiatives, such as navigating ‘Acknowledgement of Country' training and collaborated with immediate supervisors and stakeholders to tackle complex problems
  • Assisted with project management and undertook legal research around Reconciliation Action Plans during NAIDOC and National Reconciliation Week
  • Actively participated in and advocated for cultural capability and policy development as part of the Indigenous Inclusion Team
  • Managed the team's procurement requirements
  • Managed emails to the network, including around the internal Communications team
  • Assisted with administrative duties ranging from network email drafting to procurement
  • Qualified as an Australian Public Service Officer 2.1 (APS) and offered an extended contract due to exceptional performance.
  • Developed strong written and verbal communication skills.

Client Advisor

Louis Vuitton
12.2020 - 04.2022
  • Initially a Christmas casual contract, and was offered an extended contract due to exceptional performance in driving sales.
  • Enhanced client satisfaction by providing personalised advice and tailored product recommendations.
  • Demonstrated exceptional relationship building and sales acumen, particularly with VIP clients, and achieved beyond the required KPIs
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Managed a diverse portfolio of clients and assisted clients with product selection based on individual needs and preferences.
  • Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the role.
  • Utilised advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.

Mortgage Services Consultant

Westpac Group
01.2020 - 06.2020
  • Provided expert guidance on product offerings and services, enabling clients to make informed decisions based on their unique needs.
  • Focused on client relationship management while providing quality outcomes in line with company policy at all agreed service levels – including inbound and outbound calling
  • Developed skills in financial analytics in processing loan documents
  • Resolved client problems with minimal management, negotiated for best outcomes and communicated solutions to clients and managers
  • Relied on attention to detail when managing and maintaining client financial information and handled data in line with company policy and data privacy regulations.
  • Documented condition and special features to provide accurate estimations.
  • Enhanced customer satisfaction with timely resolution of complex technical problems.
  • Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems.

Product Specialist

Apple
09.2017 - 12.2018
  • Developed skills in identifying customer needs through targeted questions and following through with meaningful solutions
  • Developed strong sense of brand integrity.
  • Assisted with demonstrations of Apple's ecosystem to a diverse portfolio of customers and clients.
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.

Shift Manager

McDonald's Australia
05.2015 - 07.2017
    • Responsible for overseeing daily store functions, including team management
    • Developed skills in conflict resolution
    • Obtained Certificate 3 in Retail Operations ad a First Aid Certificate.
    • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
    • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
    • Promoted a positive work environment through open communication and constructive feedback.
    • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
    • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
    • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

Microcredential - Taxation

University of New South Wales
Sydney, NSW

Bachelor of Law -

University of Technology Sydney (UTS)
Sydney, NSW
11.2024

Skills

  • Legal Research and Analysis
  • Proficient in MS Office
  • Legal Document Drafting and Preparation
  • Administrative Support
  • Document Proofreading and Editing
  • Attention to Detail
  • Critical Thinking and Problem-solving skills
  • File and Records Management
  • Legal Compliance
  • Database Research
  • Call Centre experience
  • Customer Service

References

Available upon request

Timeline

Government Paralegal

Department of Treasury
03.2024 - Current

Legislation Intern

Department of Treasury
02.2024 - 03.2024

Assistant

University of Technology Sydney
04.2023 - Current

Human Resources Intern

Department of Education
02.2022 - 06.2022

Client Advisor

Louis Vuitton
12.2020 - 04.2022

Mortgage Services Consultant

Westpac Group
01.2020 - 06.2020

Product Specialist

Apple
09.2017 - 12.2018

Shift Manager

McDonald's Australia
05.2015 - 07.2017

Microcredential - Taxation

University of New South Wales

Bachelor of Law -

University of Technology Sydney (UTS)

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Rumbie Mawire