Runa Ditona
Altona Meadows ,Victoria
Summary
Proactive and detail-oriented Cleaning Contractor with a track record of reducing client complaints and ensuring high-quality standards at VNK Cleaning Services. Skilled in both commercial and residential cleaning, demonstrating strong work ethic and exceptional customer service. Achieved zero workplace accidents through diligent adherence to safety protocols and customized cleaning plans.
Overview
8
8
years of professional experience
Work History
Cleaning Contractor
VNK Cleaning Services
08.2023 - 01.2025
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
- Provided excellent customer service by addressing client concerns promptly and professionally.
Room Attendant/cleaner
Season Five Hotel
08.2023 - 11.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Receptionist Manager
Gumtree Apartments
01.2017 - 01.2023
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
Education
Hotel And Restaurant Management -
St Columban College
Philippines 06.2009
Skills
- Strong work ethic
- Commercial cleaning proficiency
- Residential cleaning experience
- Motivation and initiative
- Window washing techniques
- Housekeeping
- Sanitation practices
Languages
Filipino
Native or Bilingual
Timeline
Cleaning Contractor
VNK Cleaning Services
08.2023 - 01.2025
Room Attendant/cleaner
Season Five Hotel
08.2023 - 11.2023
Receptionist Manager
Gumtree Apartments
01.2017 - 01.2023
Hotel And Restaurant Management -
St Columban College
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