Runa Okazaki
BLACKBURN,VIC
Summary
Passionate and service-oriented individual with a warm personality and strong work ethic. Currently studying abroad, with experience in international volunteer activities and cultural exchange clubs at university. Enjoys interacting with people and has been praised for grace and poise by hosts and colleagues. Committed to delivering exceptional service and creating a positive experience for passengers from diverse backgrounds.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Marketing & PR Intern
ONE Co., Ltd.
08.2024 - Current
- Assisted in public relations campaigns, creating content for social media and promotional materials.
- Collaborated with team members to coordinate events and marketing strategies.
- Developed communication skills and professionalism in client-facing situations.
Waitstaff
Bikkuri Donkey
06.2023 - 08.2025
- Delivered friendly and efficient service to restaurant guests in a busy dining environment.
- Worked as part of a team to ensure smooth operations during peak hours.
- Handled cash and order management while maintaining a positive customer experience.
Passenger Service Assistant
NIAS Co., Ltd. (formerly Will Co., Ltd.)
11.2023 - 07.2025
- Provided in-person guidance and support to international and domestic passengers.
- Assisted passengers with check-in, boarding, and inquiries in a fast-paced airport environment.
- Maintained high-quality customer service, demonstrating patience and problem-solving skills.
- Kansai International Airport
Education
No Degree - Psychology
Swinburne University of Technology
Melbourne07.2026
Bachelor of Foreign Studies -
Kansai Gaidai University
Japan03.2027
Skills
- Excellent customer service and interpersonal skills
- Teamwork and problem-solving ability
- Fluent in Japanese; Intermediate English (IELTS 55)
- Experience in multicultural environments
- Calm and professional under pressure
- Public relations
- Communication skills
- Team collaboration
Certification
- TOEIC 655 — English proficiency
- Customer service experience in multicultural environments
Languages
Japanese — Native
English — Intermediate (IELTS 5.5)
Timeline
Marketing & PR Intern
ONE Co., Ltd.
08.2024 - Current
Passenger Service Assistant
NIAS Co., Ltd. (formerly Will Co., Ltd.)
11.2023 - 07.2025
Waitstaff
Bikkuri Donkey
06.2023 - 08.2025
No Degree - Psychology
Swinburne University of Technology
Bachelor of Foreign Studies -
Kansai Gaidai University
Section name
I love connecting with people and making them feel comfortable and valued. Living and studying abroad has helped me understand and appreciate different cultures, while volunteering in international exchange activities has strengthened my communication and teamwork skills. I always do my best to grow through every experience and approach each challenge with positivity, kindness, and a genuine smile.