Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic
RUOQI (NORA) ZHANG

RUOQI (NORA) ZHANG

Sydney

Summary

Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Zectcii Asian Supermarket
05.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Bank Teller

Bank of Baoding
01.2023 - 05.2023
  • .Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Financial Assistant

Yaoxing Junior High School
05.2021 - 10.2021
  • Maintained compliance with regulations, minimising audit risks.
  • Reconciled statements and accounts and resolved variances
  • Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
  • Supported clients'' needs by providing timely responses to inquiries regarding account status or transactions processed.
  • Facilitated the development of strong vendor relationships through consistent communication on payment schedules.

Education

Master - Social Work

Acknowledge Education
01.2024

Master - Commerce

The University of New South Wales
01.2024

Bachelor - Accounting

Canvard College
01.2023

Skills

  • Office Suite software
  • Data management
  • Organisational and time management skills
  • Corporate communications
  • Client management
  • Problem-Solving skills
  • Customer service
  • Attention to details
  • Teamwork
  • Supporting child development

Certification

  • The Association of Chartered Certified Accountants (UK)
  • Working with Children Check (NSW)
  • NSW Driver License
  • Volunteer of the 7th Sino-American Venture Capital Summit
  • Volunteer of the Global Investment Conference

LANGUAGES

English
Mandarin

Timeline

Cashier

Zectcii Asian Supermarket
05.2024 - Current

Bank Teller

Bank of Baoding
01.2023 - 05.2023

Financial Assistant

Yaoxing Junior High School
05.2021 - 10.2021

Master - Commerce

The University of New South Wales

Bachelor - Accounting

Canvard College

Master - Social Work

Acknowledge Education

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RUOQI (NORA) ZHANG