Summary
Overview
Work History
Education
Skills
Timeline
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Ruoxi Yang

Melbourne

Summary

Sales Professional with background in luxury retail, client relationship strategy, and data-informed selling. Known for delivering elevated client experiences, cultivating long-term loyalty, and consistently exceeding performance goals. Highly attuned to interpreting individual style and anticipating needs. Serving as the discreet, trustworthy bridge between client and product. Rooted in an understanding of timeless elegance, craftsmanship, and the art of quiet luxury. Trusted by discerning clientele who value exclusivity, precision, and personal connection.

Overview

3
3
years of professional experience

Work History

Client Advisor

Giorgio Armani
04.2025 - 10.2025
  • Conceived and executed a business model blending elevated clienteling, elite prospecting, and luxury storytelling to expand the store’s high-net-worth clientele. Successfully introduced industry leaders across finance, retail, and business to the Armani world, converting them into repeat clients and Made to Measure patrons
  • Held the largest CRM prospect list in store and maintained the highest client conversion rate. Reactivated eight one-shot clients through personalised styling outreach, thoughtful follow-ups, and curated appointment strategies
  • In August 2025, recognised as the top-performing team member in both total value and volume sold. Converted two Made to Measure clients in the first month, reflecting immediate trust-building and instinctive command of luxury menswear
  • Delivered tailored styling and full-look consultations aligned with each client’s aesthetic, lifestyle, and occasion. Specialised in Made to Measure, offering guidance on fabrics, construction, silhouette, and emotional presence to ensure each garment reflected the client's identity and values. Ranked second in store for both Made to Measure clients and prospects
  • Consistently praised for discretion, intuition, and the ability to read and interpret individual style with accuracy and sensitivity. Known for cultivating long-term, trust-based, and loyal relationships with clients who value exclusivity and refined service
  • Collaborated with Visual Merchandising to optimise product flow and presentation, supported both narrative and traffic, enhancing conversion through intentional layout

Sales Associate

Zenith Buyer Store
11.2022 - 07.2023
  • Represented fashion houses including Alexander Wang, Calvin Luo, Guidi, Yvmin, and Kimhekim. Focused on creating emotionally resonant shopping experiences rooted in style interpretation, refinement, and long-term relationship building
  • Designed and executed strategic digital approaches that resulted in an 80% uplift in client purchase value during key gifting seasons, while increasing client return rates through tailored styling and proactive follow-up
  • Collaborated closely with factories, distributors, and visual teams to ensure seamless stock flow and premium product presentation, maintaining aesthetic consistency, preventing shortages, and upholding brand storytelling within the boutique environment
  • Managed digital engagement and brand storytelling through curated content, contributing to increased client retention and deeper emotional connection with the brand

Website Developer

Hipwell International Production Services
11.2022 - 06.2023
  • Streamlined onboarding by developing tailored training modules based on team feedback and user observation, cutting employee onboarding time by 60%
  • Ran A/B testing and multivariate experiments to refine content delivery and improve learning effectiveness, enhancing team efficiency and workflow

Instructional Design Intern

ACMI
03.2023 - 04.2023
  • Introduced interactive learning strategies like gamification, simulations, and conversational chatbots, to make training more engaging and effective

Education

Bachelor of Design -

The University of Melbourne
11.2024

Skills

    Client experience: Luxury sales language, Consumer psychology, High-touch communication, Business acumen, Upselling and Cross-selling, Personal styling, VIP service

    Luxury retail expertise: Made-to-measure consultations, Tailoring knowledge, Fabric and fit advisory, Wardrobe curation, Product storytelling, Luxury branding, Digital marketing, Market research

    Technology: Salesforce CRM, POS platforms, SAP logistics and stock management, Google Analytics, Excel

    Languages: Fluent in Mandarin and English

Timeline

Client Advisor

Giorgio Armani
04.2025 - 10.2025

Instructional Design Intern

ACMI
03.2023 - 04.2023

Sales Associate

Zenith Buyer Store
11.2022 - 07.2023

Website Developer

Hipwell International Production Services
11.2022 - 06.2023

Bachelor of Design -

The University of Melbourne

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Ruoxi Yang