Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic
Open To Work

Rupa Naguru

Adelaide,SA

Work Preference

Desired Job Title

Seller Support AssociateTransaction Risk InvestigatorCustomer Service AssociateTelecommunicatorIntern

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteHybridRemote
Location: Adelaide, SA, AU
Open to relocation: No

Salary Range

$35/hr - $55/hr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hours

Summary

Adaptable and proactive professional with experience in customer support and project coordination. Known for effective communication and attention to detail, driving workflow efficiency and ensuring compliance. Ready to leverage expertise to enhance operational effectiveness.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Seller Support Associate

Amazon Development Center
Hyderabad, Andhra Pradesh
01.2024 - 06.2024
  • Educated customers on Amazon services and policies to enhance their experience.
  • Utilized internal tools to track customer requests and ensure timely responses.
  • Engaged in continuous training to stay updated on new products and services.
  • Assisted sellers with product listings, order processing, payments, returns, refunds, and other related issues.
  • Maintained positive, professional demeanor by portraying company in positive light.

Transaction Risk Investigator

Amazon Development Center
Hyderabad, Andhra Pradesh
02.2022 - 12.2023
  • Resolved customer claims by researching and evaluating the facts on both customer and merchant accounts, based on standard operating procedures and tools.
  • Analyzed customer data to assess risk and ensure compliance.

Customer Service Associate

Amazon Development Center
Hyderabad , Telangana
08.2021 - 01.2022
  • Supported Indian voice process for 2 months and later supported international chat support for 3 months.
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Telecommunicator

Artifint Technologies Pvt LTD
Hyderabad, Andhra Pradesh
03.2020 - 05.2021
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.

Intern

Fortune Green Homes
Hyderabad, Andhra Pradesh
  • Maintained project documentation and updated relevant databases regularly.
  • Coordinated site activities to ensure compliance with safety regulations and standards.
  • Assisted in project planning and scheduling to maintain workflow efficiency.
  • Facilitated communication between project stakeholders to resolve issues promptly.

Education

Master of Technology - Construction Management

The University of Adelaide
Adelaide, SA
11-2026

Bachelor in Technology - Civil Engineering

KU College of Engineering And Technology
08-2019

Skills

  • Customer support
  • Risk assessment
  • Data analysis
  • Order processing
  • Compliance monitoring
  • Relationship management
  • Project coordination
  • Communication skills
  • Workflow optimization
  • Attention to detail
  • Team collaboration
  • CRM software
  • Adaptability and flexibility
  • Effective communication
  • E-commerce understanding
  • Documentation and reporting
  • Positive customer engagement
  • Multitasking capacity
  • Analytical thinking
  • Conflict resolution

Languages

English
Full Professional
Hindi
Native/ Bilingual
Telugu
Native/ Bilingual
Marathi
Native/ Bilingual

Certification

Certified by JNTUH in a dam designing workshop conducted by Hydrolus Solutions.

Affiliations

I participated in the NSS camp and received an appreciation certificate.

Timeline

Seller Support Associate

Amazon Development Center
01.2024 - 06.2024

Transaction Risk Investigator

Amazon Development Center
02.2022 - 12.2023

Customer Service Associate

Amazon Development Center
08.2021 - 01.2022

Telecommunicator

Artifint Technologies Pvt LTD
03.2020 - 05.2021

Intern

Fortune Green Homes

Master of Technology - Construction Management

The University of Adelaide

Bachelor in Technology - Civil Engineering

KU College of Engineering And Technology

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Rupa Naguru