Rupal Pankhania
Perth,WA
Summary
Dedicated personal carer known for exceptional multitasking and care plan coordination. Experienced in managing complex NDIS funding and providing vital support to clients, ensuring both efficiency and compassion in service delivery.
I also have experience in customer care. Skilled in data entry and maintaining calm under pressure.
Overview
21
21
years of professional experience
Work History
Personal Carer
No Employer
Perth, WA
05.2011 - Current
- Assisted my son with daily living activities and personal hygiene needs.
- Coordinated with healthcare professionals to implement care plans effectively.
- Managed medication schedules and ensured timely administration for my son.
- Assisted my son with daily activities such as showering, dressing, grooming, and toileting.
- Performed light housekeeping duties such as laundry, cleaning and meal preparation.
- Provided personal care and support to my son with a range of physical health needs.
- Dealt with all my son's NDIS funding and planning
Client Service Officer
Printforce
East Perth, WA
03.2008 - 01.2011
- Assisted in processing client orders and ensuring timely fulfillment.
- Managed client inquiries and provided accurate information regarding services.
- Maintained client files, compiled reports and organized company resources.
- Updated customer profiles in the company database as needed.
- Processed payments from customers, including cash, credit cards, checks and bank transfers.
- Performed administrative duties such as filing documents, preparing letters.
Personal Assistant to the Managing Director
Lams Group of Investments
Nairobi, Kenya
04.2007 - 03.2008
- Managed daily schedules and appointments for the Managing Director.
- Coordinated travel arrangements and itineraries for business trips.
- Maintained confidential files and ensured proper document management practices.
- Prepared agendas for meetings and took minutes during meetings when required.
- Managed incoming and outgoing correspondence, email and faxes.
- Updated databases used by management team with current contact information.
Estimating Assistant
Quality Press
Perth, WA
11.2004 - 02.2006
- Assisted estimators with project documentation and bid preparation tasks.
- Conducted research on material costs and supplier pricing for estimates.
- Managed electronic files and organized project data for easy access.
- Updated databases with current pricing information and vendor details.
- Collaborated with management team to ensure that all cost estimates are accurate and up-to-date.
- Consistently followed up with customers to determine satisfaction levels.
Education
Bachelor of Computer And Mathematical Science - Mathematical Sciences
University of Western Australia
Perth, WA02-2005
High School Diploma -
Canning College
Perth, WA11-2000
Skills
- Client order processing
- Customer relationship management
- Payment processing
- Database management
- Project coordination
- Client communication
- Calm under pressure
- Customer data confidentiality
- Multitasking
- Data entry accuracy
- Care plan coordination
- Daily living support
- NDIS funding management
- Disability support
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Swahili
Native/ Bilingual
Timeline
Personal Carer
No Employer
05.2011 - Current
Client Service Officer
Printforce
03.2008 - 01.2011
Personal Assistant to the Managing Director
Lams Group of Investments
04.2007 - 03.2008
Estimating Assistant
Quality Press
11.2004 - 02.2006
Bachelor of Computer And Mathematical Science - Mathematical Sciences
University of Western Australia
High School Diploma -
Canning College