RUPALI DIGHE
Docklands,VIC
Summary
Customer Success professional with experience onboarding and enabling SaaS customers to drive adoption, value realization, and long-term retention. Proven in managing renewals, reducing churn, and expanding accounts through strategic upsell and cross-sell initiatives. Strong collaborator with Sales, leveraging CRM insights, and data-driven reporting to identify growth opportunities. Trusted advisor to senior stakeholders, leading structured business reviews, delivering tailored solutions, and continuously improving the customer experience through actionable feedback.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Google Premier Partner | NGIS
Melbourne, VIC
11.2022 - Current
- Streamlined customer onboarding and account planning for seamless transitions to mapping and cloud services.
- Negotiated favorable contract terms with GIS partners to secure beneficial agreements.
- Facilitated regular client check-ins to address concerns and gather API feedback.
- Implemented growth strategies to enhance revenue from existing portfolio.
- Conducted business reviews with partners such as Google Maps, HERE Maps, and FME to align on objectives.
Account Executive
Wilson Parking
Melbourne, Australia
05.2021 - 10.2022
- Coordinated parking service solutions for diverse client needs.
- Developed and maintained comprehensive account plans for key clients.
- Collaborated with operations team to streamline service delivery processes.
- Prepared detailed reports on account status and service improvements.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
Sales and Service Consultant
Allianz Care (Allianz Assistance)
Melbourne, Australia
11.2019 - 04.2021
- Assisted clients with insurance inquiries and claims processing.
- Coordinated communication between clients and medical service providers.
- Managed case files to ensure accuracy and compliance with policies.
- Established positive relationships with key stakeholders both internally and externally.
- Documented all interactions in the customer relationship management system.
Sales Representative and Account Administrator
Activata
Auckland, New Zealand
02.2018 - 10.2019
- Maintained regular communication with Activata account holders through calls and visits.
- Collaborated with retailers such as Vodafone, Spark, Skinny, and 2Degrees to enhance product visibility and placement.
- Established new accounts while ensuring accurate payment information in the system.
- Increased revenue by effectively upselling products and addressing customer needs.
- Compiled reports on campaign performance, customer engagement, and outreach efforts.
Sales Representative
Mercury
Auckland, New Zealand
07.2016 - 11.2017
- Acquired new customers through inbound and outbound calling for Mercury and Globug.
- Educated customers on power connections by explaining offers and addressing inquiries.
- Closed leads generated from marketing activities to drive revenue growth.
- Achieved sales and campaign targets by upselling products that aligned with customer needs and Mercury objectives.
- Maintained professional relationships with account holders to enhance customer satisfaction.
Education
MBA - Business Management
Global Institute Of Business & Technology
Mumbai, India01.2013
Bachelors of Science - Hospitality & Hotel Administration
Institute of Hotel Management, Catering Technology and applied Nutrition
Goa01.2011
Skills
- Customer onboarding and relationship management
- Contract negotiation
- Revenue growth strategies
- Training and mentoring
- Project management
- Stakeholder engagement
- Customer success strategy
- Sales presentations
- Business needs assessment
- Performance reporting
References
References available upon request.
Timeline
Customer Success Manager
Google Premier Partner | NGIS
11.2022 - Current
Account Executive
Wilson Parking
05.2021 - 10.2022
Sales and Service Consultant
Allianz Care (Allianz Assistance)
11.2019 - 04.2021
Sales Representative and Account Administrator
Activata
02.2018 - 10.2019
Sales Representative
Mercury
07.2016 - 11.2017
MBA - Business Management
Global Institute Of Business & Technology
Bachelors of Science - Hospitality & Hotel Administration
Institute of Hotel Management, Catering Technology and applied Nutrition