Rupancy Turan
Harris Park,NSW
Summary
Dynamic Customer Service Representative with a proven track record at I & B Convenience Store, excelling in service excellence and critical thinking. Successfully resolved customer disputes, enhancing loyalty and repeat business. Recognized for attentive listening and efficient data management, ensuring optimal satisfaction and effective conflict resolution.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
I & B CONVENIENCE STORE
Matraville, NSW
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
SBS SR. SEC. SCHOOL
INDIA03-2028
Skills
- Service excellence
- Attentive listening ability
- Critical thinking
- Efficient data management
Certification
- Licensed:
- RSA
- RCG
- ARCG
Additional Information
I have good leadership qualities. I have good problem solving ability. I have good customer service experience.
Timeline
Customer Service Representative
I & B CONVENIENCE STORE
06.2023 - Current
High School Diploma -
SBS SR. SEC. SCHOOL