Rupert Xiao
Carlton,NSW
Summary
Dynamic and motivated professional with a diverse background in trades and retail, transitioning seamlessly into corporate environments. Known for strong problem-solving skills, excellent communication abilities, and a proactive approach to teamwork and project management. Seeking to leverage my experience in a head office role to contribute to strategic initiatives and drive operational excellence.
Overview
7
7
years of professional experience
Work History
Case Manager Specialist
EML, Employers Mutual
08.2024 - Current
Customer Solution Advisor
Vodafone
03.2021 - Current
- Managed customer complaints and account management, enhancing customer satisfaction and loyalty
- Spearheaded retail sales and sales inquiries, consistently meeting and exceeding targets
- Provided comprehensive customer support and back-office management, ensuring seamless operations and high service standards
Apprentice
Thompson Controls
03.2019 - 12.2020
- Conducted routine maintenance and service for Sydney Water across NSW, ensuring compliance with safety and operational standards
- Played a key role in major projects at Bondi, Rouse Hill, Riverstone, and Liverpool Sewage Treatment Plants, contributing to project completion and efficiency improvements
Apprentice
Electro Group Industry Training
01.2018 - 02.2019
- Engaged in various technical tasks including PLC boards, mechanical fabrication, and installations, showcasing adaptability and technical proficiency
- Managed inventory and deliveries, optimizing stock control and supply chain processes
Education
Electrotechnology Certificate III -
St George TAFE
Rockdale01.2020
Higher School Certificate -
Marist College Kogarah
Kogarah01.2017
Skills
- Communication
- Customer Service
- Leadership
- Problem-Solving
- Time managements
- Teamwork
- Organisation
Languages
Chinese (Cantonese)
Native or Bilingual
English
Native or Bilingual
Timeline
Case Manager Specialist
EML, Employers Mutual
08.2024 - Current
Customer Solution Advisor
Vodafone
03.2021 - Current
Apprentice
Thompson Controls
03.2019 - 12.2020
Apprentice
Electro Group Industry Training
01.2018 - 02.2019
Electrotechnology Certificate III -
St George TAFE
Higher School Certificate -
Marist College Kogarah
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