RUPESH KC
Melbourne,VIC
Summary
Enthusiastic and driven IT student with a fervent passion for technology and a hunger for knowledge. Eager to leverage a dynamic blend of academic prowess and hands-on experience to contribute effectively in the ever-evolving landscape of information technology. Known for being a fast learner with a keen eye for detail, I thrive in challenging environments where I can apply my problem-solving skills and creativity to innovate and excel. Committed to continuous learning and staying abreast of emerging technologies, I am poised to make a meaningful impact in the field of IT.
Overview
5
5
years of professional experience
Work History
Help Desk Agent
1X Bet
Balaju, Kathmandu, Nepal
01.2019 - 01.2021
- Provided customer support for the 1X Bet platform through phone, email, and chat
- Assisted users with account issues, navigation, and technical troubleshooting
- Collaborated with cross-functional teams to resolve complex issues promptly using software like any desk,remote desktop connection,Teamviewer.
- Maintained detailed records of customer interactions in the help desk ticketing system
- Contributed to knowledge base articles for internal use.
- Provided technical assistance to customers via telephone and email.
Beverly rooftop bar (floor supervisor)
Cameron northway
level 24/627 Chapel St, South Yarra VIC, VIC
11.2022 - Current
- Assisted in managing reservations and optimizing table turnover to accommodate high-demand periods
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Responded to guest inquiries and special requests, resolving any issues with diplomacy and efficiency
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Education
Online Course - Cyber Threat Management
Cisco
Bachelor in Networking major cyber security -
Melbourne institute of technology
Technical support personal degree -
Coursera
Year 12 with major subject Computer -
Uniglobe SS collage
Skills
- SQL server
- Anydesk,remote desktop connection, TeamViewer
- Virtual box
- Ubuntu
- Microsoft Office
- Kali Linux,Nessus,wireshark
- Adobe creative cloud
- Proficiency in assembling, configuring and troubleshooting hardware components
- Knowledge of latest hardware and technology
- Strong written and verbal communication for interacting with team members and client
- Analytical and critical thinking skills for identifying and resolving technical issues
Languages
English
Professional
Timeline
Beverly rooftop bar (floor supervisor)
Cameron northway
11.2022 - Current
Help Desk Agent
1X Bet
01.2019 - 01.2021
Online Course - Cyber Threat Management
Cisco
Bachelor in Networking major cyber security -
Melbourne institute of technology
Technical support personal degree -
Coursera
Year 12 with major subject Computer -
Uniglobe SS collage
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