Rupesh Kumar Shah
Prahan,VIC
Summary
As an adept Cybersecurity enthusiast skilled in website development, Linux OS, PowerShell, and with hands-on experience in managing a personal blogging site and executing diverse projects during my studies, dedicated to providing excellent customer service, I am a skilled problem-solver and Desk Service Analyst. I am a graduate student of Charles Sturt University now pursuing my academic adventure. I have strengthened my abilities through a transformative internship at CloudCon, where I handled software implementation and IT infrastructure optimization for BrandBank Group with ease. Equipped with an astute sense of detail and an unwavering dedication to productivity, I am well positioned to flourish in providing exceptional service and proactively optimizing user experiences.
Overview
1
1
Certification
Work History
IT Project Manager / Junior Software Implementation Specialist
Cloudcon pvt ltd
11.2023 - 01.2024
- Project manage the delivery of your own projects for clients in civil construction and support industries
- Install, configure and customize our software solutions to meet the specific needs of our clients
- Provide training and support to clients on how to use our software solutions
- Support existing clients with software issues, bugs and new product ideas
- Collaborate with our development team to ensure successful project delivery
- Communicate with clients to understand their needs and provide excellent customer service.
Admin and IT support
EDULIFE Education Consultancy PVT LTD
Kathmandu, Nepal
02.2019
- Provide support for POS and eftPOS software and hardware issues
- Manage and prioritize the service desk tickets to ensure that the business SLA’s are being met
- Escalate service desk tickets accordingly to relevant internal/external stakeholders
- Liaise with stakeholders on a regular basis regarding the status of their service desk tickets
Admin and IT support
PANCHAKANYA ENGINEERING SOLUTION PVT. LT D.
Kathmandu, Nepal
11.2018
- Treat all customers with respect and ensure all communication is conducted with honesty and integrity
- Provide level 1 & 2 service desk support
- Warehouses, and remote users – both within Australia and overseas across multiple support channels (phone, email, service desk, walk in, etc).
Service Desk analyst
BrandBank GROUP
- Treat all customers with respect and ensure all communication is conducted with honesty and integrity
- Provide level 1 & 2 service desk support
- Be the first point of contact for all technical issues logged by concept and outlet stores, concession stores, state offices, warehouses, and remote users – both within Australia and overseas across multiple support channels (phone, email, service desk, walk in, etc)
- Provide support for POS and eftPOS software and hardware issues
- Manage and prioritise the service desk tickets to ensure that the business SLA’s are being met
- Escalate service desk tickets accordingly to relevant internal/external stakeholders
- Assist in the rollout of new stores by providing remote assistance to internal/external stakeholders on go-live days to ensure all POS systems are operational in time for opening
- Liaise with stakeholders on a regular basis regarding the status of their service desk tickets.
Education
Bachelor’s in Information Technology - cyber security
Charles Sturt University
11.2023
Bachelor’s in Information Technology - Networking
Federation University
10.2020
High School in BIO Math With extra subject Computer science -
Armed police Force Academy
01.2019
Skills
- Bootstrap, WordPress, MySQL, Nmap, Snort, Wireshark and Metasploit
- Proficiency with a variety of security tools and software, such as antivirus, firewalls, IDS/IPS, and endpoint security solutions, Splunk, VeraCrypt, Open SSl, GnupG (GPG)
- Technical troubleshooting: Demonstrated capacity to identify and fix technical problems with a variety of equipment while causing the least amount of interference with daily operations
- IT Equipment Management: Capable of allocating and setting up IT equipment while maximising performance to satisfy organisational requirements
- Ticket Management: Able to prioritise tasks, handle help desk tickets effectively, and guarantee prompt response of user requests and enquiries
- Proficiency in troubleshooting: Able to identify and resolve hardware, software, and network problems to preserve system functionality
- Expertise in System Integration: Working knowledge of automation and system integration tools that improve production efficiency networking knowledge of switches, firewalls, VPNs, DNS, DHCP, and TCP/IP
- Familiarity with popular backup technologies
- Knowledge of Voice Over Internet Protocol
- Strong problem-solving skills, able to quickly resolve technical difficulties to preserve productivity
- Effective Communication: The ability to communicate ideas succinctly and clearly so that technical problems can be understood
- Teamwork: a proactive member of the team who works well with others to accomplish organisational objectives
- Client Relations
Certification
- Firewall Administration Essential Training
- IT Service Desk Careers and Certifications
- IT Service Desk: Customer Service Fundamentals
- IT Service Desk: Service Management
- Possession of a valid Victorian Driver's license and access to a car
University Projects
- Developing CRM Project for a business
- Creating a network sharing prototype for a business
- Created a game and a simple mobile application using unity and blender. ( Federation University, Melbourne)
Volunteer Experience
- PANCHAKANYA ENGINEERING SOLUTION PVT. LTD, Kathmandu, Nepal, Admin and IT support, Nov 2018, Treat all customers with respect and ensure all communication is conducted with honesty and integrity., Provide level 1 & 2 service desk support., warehouses, and remote users – both within Australia and overseas across multiple support channels (phone, email, service desk, walk in, etc).
- EDULIFE Education Consultancy PVT LTD, Kathmandu, Nepal, IT support, February 2019, Provide support for POS and eftPOS software and hardware issues., Manage and prioritize the service desk tickets to ensure that the business SLA’s are being met., Escalate service desk tickets accordingly to relevant internal/external stakeholders., Liaise with stakeholders on a regular basis regarding the status of their service desk tickets
References
References available on request.
Accomplishments
- Awarded a certificate of recognition for participation in volunteer work PANCHAKANYA ENGINEERING SOLUTION PVT. LTD and EDULIFE Education Consultancy PVT LTD.
Timeline
IT Project Manager / Junior Software Implementation Specialist
Cloudcon pvt ltd
11.2023 - 01.2024
Admin and IT support
EDULIFE Education Consultancy PVT LTD
02.2019
Admin and IT support
PANCHAKANYA ENGINEERING SOLUTION PVT. LT D.
11.2018
Service Desk analyst
BrandBank GROUP
Bachelor’s in Information Technology - cyber security
Charles Sturt University
Bachelor’s in Information Technology - Networking
Federation University
High School in BIO Math With extra subject Computer science -
Armed police Force Academy
Similar Profiles
Hugo TangHugo Tang
Intern at CloudconIntern at Cloudcon
Shlokh PredyShlokh Predy
Business Analyst at CloudconBusiness Analyst at Cloudcon
Randhir Kumar PrasadRandhir Kumar Prasad
Stacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. LtdStacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. Ltd
CRISTINA PARUSELCRISTINA PARUSEL
Register Nurse at BlueCross by Opal HealthCareRegister Nurse at BlueCross by Opal HealthCare
JONAS DE OLIVEIRA CARVALHOJONAS DE OLIVEIRA CARVALHO
Operations Supervisor at MelGrandOperations Supervisor at MelGrand