Rupinder Kaur
Summary
Dynamic Customer Service Manager with a proven track record at Cole’s Supermarket, excelling in complaint resolution and team leadership. Expert in policy writing and service quality monitoring, I have successfully trained staff to adhere to high customer service standards, enhancing customer satisfaction and operational efficiency.
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Cole’s supermarket
Melbourne, Vic
05.2009 - Current
- Managed daily operations of customer service department.
- Trained and supervised customer service staff, improving adherence to best practices and enhancing team performance.
- Resolved customer complaints and inquiries effectively.
- Developed and implemented customer service policies and procedures, streamlining operations and improving customer satisfaction.
- Monitored service quality to ensure compliance with company standards, maintaining high service levels and customer retention.
- Facilitated regular team meetings to discuss performance and strategies.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Electronics Technician
Keycorp private limited
Melbourne, Vic
09.2007 - 08.2008
- Assisted in troubleshooting electronic issues using diagnostic tools and techniques.
- EFTPOS machine troubleshooting and repair
- Conducted routine inspections on equipment to ensure proper functionality and safety.
Assembled electronic components for automotive systems following technical specifications.
Electronics Technician
Toyota group
Melbourne, Vic
05.2007 - 09.2007
- Assisted in troubleshooting electronic issues using diagnostic tools and techniques.
- Conducted routine inspections on equipment to ensure proper functionality and safety.
- Assembled electronic components for automotive systems following technical specifications.
- Collaborated with team members to maintain a clean and organized workspace.
- I use to do testing the fittings the car parts and dealing with customer
Education
Bachelor of Science - English Language And Literature
India
IndiaSkills
- Customer relationship management
- Policy writing
- Team leadership
- Complaint resolution
- Service quality monitoring
- Staff training
- Communication strategies
- Time management
- Decision making
- MS office expert
- Training and development
- Problem solving
- Adherence to high customer service standards
Languages
Punjabi
First Language
Hindi
Proficient (C2)
C2
Gujarati
Elementary (A2)
A2
Nepali
Elementary (A2)
A2
Certification
- I have been awarded by best customer service team member
Affiliations
- I love to do gardening I have my own backyard, I work there and help in community garden as well
References
References available upon request.
Timeline
Customer Service Manager
Cole’s supermarket
05.2009 - Current
Electronics Technician
Keycorp private limited
09.2007 - 08.2008
Electronics Technician
Toyota group
05.2007 - 09.2007
Bachelor of Science - English Language And Literature
India