Rupinder Kaur Pannu
Holmview ,QLD
Summary
Dynamic Registered Nurse and skilled Waitress Supervisor with a proven track record at Palmlake Aged Care. Excelled in prioritizing patient care and enhancing satisfaction, alongside boosting customer retention at Punjabi Palace. Expert in professional writing and multilingual exceptional organizational and interpersonal skills. Achieved significant improvements in service delivery and patient outcomes.
Overview
12
12
years of professional experience
Work History
Registered Nurse
Palmlake Aged Care
Mt Warren Park
10.2024 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Registered Nurse
Trinder Park
Woodridge, QLD
11.2023 - Current
Waitress Supervisor
Punjabi Palace
Brisbane
05.2015 - 01.2016
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
IELTS, PTE Tutor
Flying Abroad
India
01.2013 - 03.2014
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
Education
Bachelors - Nursing
Queensland University of Technology
Brisbane, QLD08.2016
Skills
- Immigration inquiries
- Visa applications
- Document preparation
- Professional writing
- Multilingual proficiency
- Client interviewing
- File organization
- Scheduling/Planning
Languages
Hindi
Full Professional
Punjabi
Full Professional
English
Professional Working
Timeline
Registered Nurse
Palmlake Aged Care
10.2024 - Current
Registered Nurse
Trinder Park
11.2023 - Current
Waitress Supervisor
Punjabi Palace
05.2015 - 01.2016
IELTS, PTE Tutor
Flying Abroad
01.2013 - 03.2014
Bachelors - Nursing
Queensland University of Technology