Rupsha Nandy

• Spearhead end-to-end recruitment for IT positions, including software engineers, data analysts, and system architects, resulting in a 30% reduction in time-to-hire.
• Partner with hiring managers to identify skill requirements and develop effective recruitment strategies.
• Utilize diverse sourcing channels (LinkedIn, job boards, and professional networks) to attract and engage passive candidates.
• Implement structured interview processes, improving candidate quality and offer acceptance rates by 20%.
• Maintain candidate pipelines and track recruitment metrics for continuous process optimization.
• Conducted in-depth candidate assessments and technical screenings, filling 50+ IT roles across diverse domains.
• Collaborated with HR and leadership teams to refine job descriptions and ensure alignment with market trends.
• Led employer branding initiatives, enhancing candidate engagement and increasing qualified applications by 25%.
• Drove data-driven hiring decisions by analysing recruitment metrics and reporting on key performance indicators.

● Worked on a migration project named Air Watch End State.

● Analyzing the data (software licenses) to find what is eligible and ineligible for migration.

● Migrating data(licenses) from Air Watch SFDC to Oracle

EBS(11i).

● Performing testing in different environments like UAT, Dev,

Test, LT.

● Involves loading of more than 20000 records in Oracle EBS

with the help of a data loader in .csv format

● Manually booking Enterprise License Agreements (ELA) by

updating unlock quantities in EBS (Oracle 11.i)

● Check if all downstream activities are triggered correctly after an order gets booked.

● Troubleshooting any bugs that come across while working on Oracle 11i software and raise JIRA tickets accordingly.

● Follow up on the tickets which get assigned to various internal teams like IT, MDM, Credit and Collections, Data Readiness.

● Provided training to new joiners in the team.

● Perform various operational tasks to support worldwide.

partner operation in VMware.

● Provided support to partners with their general operational

Inquiries, which include activating and progressing VMware.

Partners at different partnership levels.

● Assuring partner compliance, by providing support on issues and program inquiries, while involving in the payment process and partner university enrollment process within the team.

● To ensure timely, accurate and detailed responses to both

internal and external client (partners/distributors) inquiries

as well as escalate to management as appropriate.

● Processing approval requests and agreements.

● Updating partner training and certification data.

Preparing and submitting program fee invoices and payments for their program membership.

● Validating new customer accounts submitted by partners based on defined program guidelines.

● Conducted internal audits and checks on routine activities for consultants.

● Collaborated with different business partners and respective teams to simplify the partner world experience, process, and access by conducting workshops.

● Created awareness about driving process improvement

strategy & methodology to ensure maximum operational

efficiency.

● Initiated data cleanup activity for various processes related.

● Set out quality standards for various operational areas to ensure high-quality customer experience, while adhering to the SLAs and work processes.

● Handling Merger & Acquisitions of partner accounts programs and processes along with attending to and resolving issues by identifying areas of process improvement.

● Migrating partner users and their certifications from one

company to another through Mylearn and SFDC platform.

● Preparing and submitting program fee invoices & payments for program membership, process approval requests /

agreements, updating partner training and certification data,

Reviewing, processing NFR, and evaluation orders.

● Generates the weekly Report and monthly Report and performs various tasks in it.

● Proactively manage the order booking of revenue and process sales orders in oracle systems (R12 application)

● Collaborate with sales and contract teams across entire EMEA, APAC, NAMER to process orders and handle queries as needed.

● Resolving all outstanding issues / escalations in the order

booking process with the management & cross functional

teams to provide effective solutions for accurate revenue

recognition during the month / quarter within the specified

turnaround time.

● Analyse and validate the customer ordering documents,

purchase orders and other approvals to make sure that they

follow all the legal requirements.

● Validate the membership level of Partners/Distributors and

check if they are eligible to place an order with the company.

● Check if discounts have been given correctly to the

Partners/VAD’s based on their membership level.

● Responsible for validation and entry of Oracle License

Contracts and handle the queries from Sales & Contracts.

● Working with different stakeholders such as AR, Collections, Sales, Contracts, Install Base, CDI, CMRB to make sure customer requirements are met.

● Updating monthly reports like productivity report, IQ (Input

quality) report, KPI report, Query Log.

● Responsible for pre-booking and post-booking audits to make sure the quality targets are achieved by the team for all the orders which are processed.

● Weekly and Monthly presentations on TAT report to be

presented to the managerial level.

● Conducted process trainings for new joiners in the team.