Ruqaia Mohammed
Melbourne,Victoria
Summary
Results-driven individual skilled in customer interaction and sales. Proven ability to design floral arrangements that meet client needs, contributing to increased customer satisfaction and repeat business. Ensured efficient collaboration throughout a busy work environment.
Overview
4
4
years of professional experience
Work History
Junior Florist
Peony Blush Flowers
Epping , VIC
12.2024 - Current
- Arranged fresh floral designs for various events and occasions.
- Guided customers in selecting flowers and plants to meet their preferences and occasions.
- Processed floral orders accurately based on customer specifications from phone consultations and in-store requests.
- Collaborated with team members to fulfill large orders efficiently.
- Provided exceptional customer service by answering inquiries and offering advice.
- Designed bouquets and flower displays according to customer specifications.
- Conducted daily maintenance tasks, including watering, pruning, and cutting stems, to ensure optimal flower quality.
Cafe All-rounder
Gloria Jeans
Epping , VIC
08.2022 - 12.2022
- Ensured cleanliness and organization of workstations and dining areas to enhance customer experience.
- Operated cash register and processed customer payments, contributing to efficient transaction flow.
- Collaborated with team members to ensure timely service during peak hours.
- Executed opening and closing duties, including setting up and breaking down stations, to facilitate smooth shift transitions.
- Prepared food orders, such as sandwiches, salads, and beverages.
Education
Bachelor of Psychological Science - Psychology
La Trobe University
Melbourne, VIC11-2027
VCE Certificate - High School
Edgars Creek Secondary College
Melbourne, VIC10-2024
Skills
- Sales orientation
- Customer service
- Cash management
- Team collaboration
- Multitasking and organisation
- Reliability and punctuality
- Staff training
- Conflict resolution
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
References
Peony Blush Flowers
Owner: Miledi Arslani
Email: mi.ledi89@hotmail.com
Phone Number: 0451299400
Timeline
Junior Florist
Peony Blush Flowers
12.2024 - Current
Cafe All-rounder
Gloria Jeans
08.2022 - 12.2022
Bachelor of Psychological Science - Psychology
La Trobe University
VCE Certificate - High School
Edgars Creek Secondary College