Ruqaya El-bikai
Sydney,NSW
Summary
Patient-focused Allied Health Assistant with demonstrated experience providing compassionate and comprehensive care. Skilled in assisting with daily living activities, with knowledge of RACS (rehabilitation and aged care service) patients. Demonstrated ability to provide emotional support to patients and families. Proven ability to stay organised and prioritise tasks in fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Stylist Sales Associate
AJE
04.2023 - Current
- Met or exceeded individual financial and credit goals while contributing to store's bottom line.
- producing over $4,000 in sales weekly
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Connected and engaged with customers to understand styling needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Supported sales floor, cash wrap and back of house to catalyse daily operations.
- Built long-lasting customer relationships through attentive service and consistent followups.
- Managed inventory effectively, maintaining an organized stockroom, which led to improved efficiency during busy periods.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
Retail Store Manager
Cotton On Group
11.2022 - 02.2023
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Retail Sales Assistant
Cotton On Auburn Redyard Outlet
05.2022 - 11.2022
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Increased sales by providing exceptional customer service and product knowledge.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Collaborated with team members to achieve monthly sales targets and objectives.
Receptionist
Language Centre
05.2019 - 03.2022
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Birrong Girls High School
Birrong, NSW11.2020
Skills
- Reliable and Punctual
- Self-Motivation and Initiative
- Personal Initiative
- Customer Service-Oriented
- Records Management
- Friendly and approachable
- Inventory Management
- Teamwork and Cooperation
- Communication and Interpersonal Skills
- Data Entry and Record Keeping
Certification
certificate IV- Allied Health Assistant - 2024
Certificate II in Kitchen Operations - 2019
Amnesty team leader- 2020
Peer support leader- 2019
Completed Ration Challenge- 17 th - 21 st of April 2019
Trophy for most improved in seniors category- 2019
Letter of recommendation, Revesby Workers' Club- 2019
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Volunteer Work
Participated in the Ration Challenge- Raised $445.50 for donation (2020)
Birthing Kit Foundation- Birthing Kit Assembly Workshop (2019)
Brothers in Need- Youth program food packaging for the homeless (2018)
Abu Hanifa Institute- Age Care volunteer work (2018)
work placement / experience
Mt Druitt Hospital RACS department (allied health assistant) - 2024
Fairfield Hospital (Assistant) - 2018
Priam Street Learning Centre (Assistant) - 2018
The Star Casino (hospitality) - 2019
Revesby Workers Club (hospitality) - 2019
availability
Looking for part-time / casual work
Available 7 days a week.
*Available to work during public holidays*
references
Salma Azar-
2IC Manager at Aje.
Ph: 0431 511 226
Juan Belocura
Allied Health Assistant Supervisor
JuanPaolo.Belocura@health.nsw.edu.au
Timeline
Stylist Sales Associate
AJE
04.2023 - Current
Retail Store Manager
Cotton On Group
11.2022 - 02.2023
Retail Sales Assistant
Cotton On Auburn Redyard Outlet
05.2022 - 11.2022
Receptionist
Language Centre
05.2019 - 03.2022
High School Diploma -
Birrong Girls High School
Similar Profiles
Kaitlyn MoghabghabKaitlyn Moghabghab
Stylist at AJEStylist at AJE
Amy WarrenAmy Warren
Third in Charge at AJEThird in Charge at AJE
Henry VeraHenry Vera
Inspection and Cleaning at AJEInspection and Cleaning at AJE