Ruqayyah Mussarat Nisha
Liverpool
Summary
Developed key transferrable skills in caregiving environment, including effective communication and problem-solving abilities. Looking to transition into new field, leveraging experience in providing personalized care and support. Ready to bring adaptability and client-focused approach to new professional challenge. Offering compassionate and patient approach, eager to learn and grow in supportive environment. Brings strong foundation in understanding human behaviour and assists in daily living activities and maintaining safe and positive living environment. Ready to use and develop interpersonal and organizational skills in Support Worker role.Possessing empathetic and compassionate traits, excellent fit for providing dedicated support and care. Knowledgeable in basic caregiving principles and adept at assisting with daily living activities and managing diverse needs. Committed to making meaningful difference in lives of individuals through attentive and personalized care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Worker
Nationwide Care Plus
06.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
- Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Improved client independence with structured life skills training.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
- Monitored clients' progress to adjust treatment plans accordingly.
Artisanal Candle Maker
12.2023 - 01.2024
- Mastered the art of candle making and successfully built a small candle business.
- Creating and making a variety of candles using various materials, colours, and scents
- Developing new designs and experimenting with different techniques, such moulding to create unique candle shapes and textures
- Mixing and blending different waxes, fragrances, and dyes to achieve desired candle aesthetics and scents
- Ensuring that the manufacturing process follows safety standards, including proper handling of flammable materials and operating equipment, to prevent accidents or hazards
- Maintaining a clean and organized workspace, including proper storage of materials and equipment, to ensure efficiency and productivity
- Monitoring and controlling stock of raw materials, such as waxes, wicks, fragrances, and packaging, to ensure sufficient stock levels for production.
- Collaborating and networking with family and friends to understand customer preferences and trends, and developing candles that appeal to sell
- Testing and evaluating finished candles for quality, including burn time, scent diffusion and colourfastness to ensure customer satisfaction
- Packaging finished candles, label and brand to maximize sales potential
- Managing supply chains, including sourcing and negotiating with suppliers for cost-effective and high-quality materials, and coordinating with delivery as needed
Customer Service/ Junior Admin Officer
Inland Plumbing and Gas fitting NZ
12.2022 - 12.2023
- Answering, managing and directing phone calls
- Attending to and distributing mail, faxes and forms
- Communicating information among junior staff
- Taking and recording plumbing and gas fitting orders
- Prioritising urgent work to be actioned first
- Organizing and scheduling drivers list
- Attending and resolving customer complaints
- Preparing documents for meetings
- Providing general support to customers
- Maintaining a filing system online/filing cabinets
- Ordering office supplies
- Maintaining positive attendance to work
- Building excellent relationships and trust with customer through open and honest interaction
- Listening and communicating in a clear and concise manner making it easy for customers to understand
- Assisting and supporting senior team members as I’m always willing to take on additional responsibilities and aim to finish my tasks on time. But when problems inevitably arise, I’m adaptable to go with the flow and get work done in an efficient and timely manner
Education
Certificate III - Individual Support
INT Nurse Training Pty Ltd
St Marys, NSW08.2025
Certificate IV - Ageing Support
INT Nurse Training Pty Ltd
St Marys, NSW08.2025
Diploma - Community Services (Case Management)
INT Nurse Training Pty Ltd
St Marys, NSW08.2025
Fiji Year 13 Certificate Examination - undefined
12.2023
Value Added Bee Products - Level 1 & 2 (candle making)
12.2023
Fiji Year 12 Certificate Examination - undefined
12.2022
Skills
- Communication
- Organizational
- Time management
- Customer Service
- Computer
- Problem-solving
- An eye for detail
- Empathy
- Interpersonal skills
- Negotiation
- Adaptability
- A capacity for learning new skills quickly
- Problem solving
- Customer Care
- Active listening
- Co-operative attitude
- Product and Service Sales
- Flexibility
- Patience
- Teamwork
- Positive attendance
- Creative Thinking
- Designing
- Testing
- Strong Focus
- Safety Awareness
- Developing
- Planning
- Sales
- Networking
- Monitoring Stock
- Respect
- Value all cultures
- Honesty
- Integrity
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Daily living assistance
- Confidentiality and privacy
- Relationship building
- Behavioral support
- Meal preparation
- Meal planning and preparation
- Life skills development
- Professional boundaries
- Skill development
- Recreational activities
- Attention to detail
- Critical thinking
- Conflict resolution
- Troubleshooting
- Spreadsheet development
- Empathy and patience
- Verbal and written communication
- Medication administration
- Documentation
- Documentation and reporting
- Risk management
- Treatment plans
- Disability care
- First aid and CPR
- Personal care assistance
- Skill building
- Basic caregiving
- Housekeeping and laundry
- Mental health assistance
- Multitasking
- Excellent communication
Accomplishments
- Award College Head girl - 2023
- Award for 3rd position in the final year exams 2022
- Award School Prefect – 2015 to 2018 & 2020 to 2022
Certification
- Certified Support Worker, Nation Wide Care Plus
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Support Worker
Nationwide Care Plus
06.2024 - Current
Artisanal Candle Maker
12.2023 - 01.2024
Customer Service/ Junior Admin Officer
Inland Plumbing and Gas fitting NZ
12.2022 - 12.2023
Certificate IV - Ageing Support
INT Nurse Training Pty Ltd
Diploma - Community Services (Case Management)
INT Nurse Training Pty Ltd
Fiji Year 13 Certificate Examination - undefined
Value Added Bee Products - Level 1 & 2 (candle making)
Fiji Year 12 Certificate Examination - undefined
Certificate III - Individual Support
INT Nurse Training Pty Ltd
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