Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Manager – Human Resources
Centrum Group (Club7 Holidays Ltd)
12.2023 - Current
Spearheading end-to-end talent acquisition processes, including crafting compelling job advertisements, strategic shortlisting, conducting comprehensive reference checks, and collaborating with external recruitment partners to secure top-tier talent.
Overseeing seamless onboarding experiences, including tailored induction programs and orientation sessions that enhance new hire integration and accelerate productivity.
Driving proactive employee engagement through regular 1:1 check-ins, enabling early identification of development needs and facilitating targeted training interventions.
Providing expert, solutions-focused guidance on complex employee relations matters—such as underperformance, conduct issues, and exits—while ensuring compliance, minimising risk, and upholding organisational integrity.
Championing employee wellbeing by evaluating and implementing impactful initiatives that strengthen the Employee Value Proposition (EVP) and support a thriving, resilient workforce.
Playing a strategic role within the Employee Engagement Committee by curating inclusive events and initiatives that foster a culture of collaboration, recognition, and belonging.
Manager – HR Business Partner
Crimson Interactive
10.2021 - 12.2023
Strengthened cross-functional organisational capability by partnering with department heads to align strategic priorities, streamline workflows, and foster unified goal achievement across business units.
Facilitated regular touchpoints with business leaders to maintain transparency, gather feedback, and drive collaborative problem-solving.
Led the resolution of complex employee relations matters by conducting impartial, in-depth investigations and implementing fair, risk-mitigated outcomes that supported both business and employee wellbeing.
Acted as a trusted advisor to leadership, cultivating high-trust relationships that helped improve workplace morale, boost team cohesion, and enhance employee retention.
Proactively engaged with employees through structured monthly check-ins (25+ per month), providing early intervention and fostering a culture of open dialogue.
Designed and delivered tailored onboarding experiences for expatriate employees, ensuring cultural alignment and accelerating integration.
Championed team development by coaching, mentoring, and upskilling team members, resulting in measurable improvements in performance and internal mobility.
Launched and monitored high-impact projects that significantly improved operational efficiency and cross-functional collaboration.
Conducted ongoing capability assessments, aligning team responsibilities with individual strengths to maximise output and engagement.
Led Diversity, Equity & Inclusion (DEI) initiatives, embedding inclusive practices across HR processes and fostering a respectful, values-driven workplace culture.
Deputy Manager
Chaayos
03.2020 - 09.2021
Achieved 100% NPS for April and May 2021, averaging 92% NPS from January to June 2021, highest across PAN India.
Facilitated successful launch of multiple new cafes by efficiently managing hiring processes.
Coached junior staff to enhance performance, leading to increased productivity.
Applied problem-solving skills to identify and resolve root causes of operational issues.
Resolved conflicts between team members, enhancing communication and collaboration.
HRBP – Assistant Manager
EBIXCASH World Money Ltd
02.2015 - 02.2020
Communicated with stakeholders regarding open positions to foster transparency and alignment.
Executed end-to-end recruitment processes to attract and retain top talent.
Maintained manpower headcount against approved levels while coordinating with stakeholders for additional requirements.
Established engagement calendar and led celebration activities to enhance employee morale.
Drove implementation of HRIS software across the region to improve operational efficiency.
Assistant Manager
Ferriswheel Pvt Ltd
07.2014 - 01.2015
HR Generalist - Managing end to end HR functions
HR Operations - Officer
ICICI Bank Ltd
05.2012 - 07.2014
Managed and oversaw the daily operations of the employees, including PF, Payroll inputs, etc
Education
EDP - HRM in Collaboration With SHRM - Human Resources Development
XLRI
04.2018
MBA - Human Resources Management
Welingkar Institute of Management
07.2014
Skills
Stakeholder management
Interpersonal skills
Change management
Team leadership
Proactive mindset
Continuous learning
Diversity initiatives
Recruitment and hiring
Confidentiality maintenance
Communication skills
Driver's license
Cross-functional coordination
Strategic planning
Certification
SHRM-CP, Strategic HRBP, Generative AI in HR, HR Foundation
Languages
English
Timeline
Senior Manager – Human Resources
Centrum Group (Club7 Holidays Ltd)
12.2023 - Current
Manager – HR Business Partner
Crimson Interactive
10.2021 - 12.2023
Deputy Manager
Chaayos
03.2020 - 09.2021
HRBP – Assistant Manager
EBIXCASH World Money Ltd
02.2015 - 02.2020
Assistant Manager
Ferriswheel Pvt Ltd
07.2014 - 01.2015
HR Operations - Officer
ICICI Bank Ltd
05.2012 - 07.2014
EDP - HRM in Collaboration With SHRM - Human Resources Development
IT System Administrator Supervisor at Centrum Health (Healthcare Company) part of Bright Health GroupIT System Administrator Supervisor at Centrum Health (Healthcare Company) part of Bright Health Group