Solidworks
Rushangkumar Patel
Mechanical Engineering
Melbourne,VIC
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Customer Service and Cleaning
ISS Facility Services
Melbourne, VIC
10.2018 - Current
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Onboarded new temps by entering employee information into systems.
- Monitored company inventory to keep stock levels and databases updated.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Completed schedules, shift reports and other business documentation.
Customer Service Representative
Remezzo Pizza And Pasta
Melbourne, VIC
02.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained staff on operating procedures and company services.
- Answered average of 50 calls per day addressing customer inquiries, solving problems and providing product information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Business Owner
Khodiyar Traders
Ahmedabad, Gujarat
02.2015 - 03.2018
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Quality Inspector
Cotton Industry
Vijapur, Gujarat
10.2015 - 12.2017
- Inspected outbound shipments and conducted random sampling of product quality.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Stayed up-to-date on changing product trends by studying local markets, blueprints, product designs and specifications.
- Identified and helped resolve production problems, increasing output while reducing errors.
- Presented clear, organized data in graphs, charts, tables and written reports.
Education
Bachelor Of Mechanical Engineering - Mechanical Engineering
Gujarat Technological University
Ahmedabad 06.2011 - 07.2015
MBA - Project Management
Torrens University
Melbourne, VIC 07.2018 - 12.2020
Skills
Tool use understanding
Documentation skills
Customer service and support
Sanitation and cleaning
Microsoft Office Suite proficiency
SolidWorks 3D models
Software
Mastercam
Design Thinking
Project Planning Tools
Timeline
Customer Service Representative
Remezzo Pizza And Pasta
02.2021 - 01.2022
Customer Service and Cleaning
ISS Facility Services
10.2018 - Current
MBA - Project Management
Torrens University
07.2018 - 12.2020
Quality Inspector
Cotton Industry
10.2015 - 12.2017
Business Owner
Khodiyar Traders
02.2015 - 03.2018
Bachelor Of Mechanical Engineering - Mechanical Engineering
Gujarat Technological University
06.2011 - 07.2015