Rushanne Tabugon
Sydney,NSW
Summary
I am innovative and collaborative individual with a passion for teaching and a profound patience for children. Holding a bachelor’s degree in Elementary Education from Saint Paul University Surigao. I am licensed professional teacher in the Philippines. Additionally. I completed an advanced computer course at TESDA and gained valuable teaching experience at Sun Yat Sen Elementary School Surigao while pursuing my master’s in early childhood education. Due to COVID pandemic, my academic journey was interrupted but I am now focusing on expanding my expertise by obtaining certificates III and diploma in early childhood education and care at ALG (Australian Learning Group) My commitment to continuous learning is driven by my desire to enhance my teaching abilities, ensuring I provide the best guidance and education to my future students.
Overview
4
4
years of professional experience
Work History
Customer Service
YOTPO
Cebu City, Philippines
07.2022 - 08.2023
- Reviewed and evaluated content for accuracy, quality, and appropriateness to ensure compliance with company standards.
- Developed reporting systems that provided comprehensive analysis of the results of each review.
- Reviewed and approved proofs submitted by composing room prior to production.
- Analyzed content for potential copyright or trademark infringement issues.
- Collaborated with other departments within the organization to ensure effective communication regarding any changes made following a review.
- Verified accuracy of data associated with the reviewed content.
- Established relationships with external stakeholders such as publishers and vendors.
- Identified areas where improvements could be made in terms of reviewing policies and procedures.
- Assisted in developing strategies for improving customer experience through content reviews.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sun Yat Sen Elementary School Surigao
Sun Yat Sen Elementary School Surigao
Surigao City, Philippines
05.2019 - 03.2020
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Developed and implemented lesson plans based on curriculum objectives.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Remained calm and patient in student interactions to support individual growth and development.
Education
Bachelor in Elementary Education - General Studies
Saint Paul University Surigao
Philippines05-2018
Skills
- Quality Control
- Shipping and Receiving Understanding
- Customer Retention Strategies
- Customer Relationship Management (CRM)
- Product Knowledge
- High-Energy Attitude
- Issue and Complaint Resolution
- Computer Skills
- Estimating
- Translation and Interpretation Services
- Project Management Abilities
- Complaint Investigation
- Cross-Functional Collaboration
- Microsoft Office
- Document and Records Management
- Business Development Understanding
- Senior Leadership Support
- Teamwork and Collaboration
- Data Evaluation
- English Fluency
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Report Preparation
- Order Fulfillment
- Relationship Building
- Process Improvement
Timeline
Customer Service
YOTPO
07.2022 - 08.2023
Sun Yat Sen Elementary School Surigao
Sun Yat Sen Elementary School Surigao
05.2019 - 03.2020
Bachelor in Elementary Education - General Studies
Saint Paul University Surigao
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