Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

RUSHDIA ALI KHAN

Canberra,ACT

Summary

Compassionate Worker with background in providing support to diverse community members. Experience includes facilitating supportive services, advocating for client needs, and coordinating with other social service agencies. Strengths encompass strong interpersonal skills, cultural sensitivity, and ability to handle crisis situations effectively. Have made significant impacts in previous roles through fostering positive relationships within communities and promoting inclusive environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Samy Care
Canberra, ACT
02.2025 - Current
  • Administered medication to patients according to strict schedules.
  • Maintained organized filing system for client records, providing complete documentation of all interactions.
  • Collaborated with community workers to implement exciting social activity programs within facility.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Encouraged independence by teaching skills needed for everyday life.
  • Assisted clients with daily living activities such as bathing, dressing, and eating.
  • Maintained records of services provided, client progress, and goals achieved.
  • Improved resident and staff engagement through group activities.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Transported patients safely to social activities and doctors appointments.

Mental Health Support Worker

Enable Canberra
Belconnen, ACT
08.2024 - 10.2025
  • Provided emotional and psychological support to clients in crisis situations.
  • Conducted assessments of client needs, strengths and resources.
  • Participated in case conferences to discuss client progress and formulate new treatment strategies.
  • Observed safety protocols when working with potentially violent or suicidal individuals.
  • Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
  • Facilitated weekly group sessions focused on various issues to help groups and individuals.
  • Monitored, evaluated and recorded client progress with respect to treatment goals.

Assistant Store Manager

Van Heusen
Canberra, Act
10.2023 - 02.2025
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness
  • Oversaw aspects of maintenance, inventory, and daily activity management
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
  • Handled scheduling for store shifts to achieve adequate staffing
  • Answered customer questions and addressed problems and complaints in person and via phone
  • Reviewed inventory and sales records to prepare reports for management and budget departments
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
  • Prepared staff work schedules and assigned team members to specific duties.

Sales Associate

The Just Group (Jacqui E)
Canberra, Act
05.2023 - 01.2024
  • Assisted teammates with sales-processing tasks to meet daily sales goals
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
  • Used technology resources to assist customers in locating and selecting items
  • Sold various products by explaining unique features and educating customers on proper application or usage
  • Built and maintained relationships with peers and upper management to drive team success
  • Engaged customers in friendly, professional dialogue to determine needs
  • Developed trusting relationships with customers by making personal connections
  • Helped customers find specific products, answered questions, and offered product advice
  • Answered incoming telephone calls to provide store, products and services information
  • Trained new team members in cash register operation, stock procedures, and customer services.

Office Support Assistant

Web Pro Technologies
Sydney, Nsw
02.2022 - 04.2023
  • Maintained positive working relationship with fellow staff and management
  • Handled incoming calls and directed callers to appropriate department or employee
  • Reviewed and approved vendor invoices
  • Monitored office services mailbox for business support needs and requests
  • Coordinated support to facilitate general office operations
  • Managed payroll for temporary, hourly and salaried employees
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
  • Exceeded quality goals to support team productivity
  • Followed data program techniques and procedures to maintain data entry requirements.

Senior Executive, HR

Maisha Group
Dhanmondi 27, Dhaka, Bangladesh
04.2019 - 09.2022
  • Led the recruitment, selection, orientation and onboarding of new employees.
  • Conducted training sessions on HR policies and procedures.
  • Managed payroll processing and benefits administration activities.
  • Resolved conflicts between employees, managers and executives.
  • Reviewed job descriptions to ensure they accurately reflected roles and responsibilities within the organization.
  • Maintained records of all personnel transactions such as hires, promotions, transfers and terminations.
  • Worked with department managers to assess needs.
  • Assisted in employee recruitment, hiring and interview processes.
  • Developed employee orientation and training programs for new hires.

Administrative Assistant

Maisha Group
Dhanmondi 27, Dhaka, Bangladesh
04.2016 - 03.2019
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Developed project plans for various tasks assigned by upper management.

Education

Certificate 3: Individual Support -

Canberra Business And Technology Centre
Canberra
09.2024

BBA: Marketing -

North South University
Bangladesh
04.2015

Skills

  • Operations Oversight
  • Department Oversight
  • Staff Supervision
  • Records Management
  • Shift Scheduling
  • Motivational Interviewing
  • Boundary Setting
  • Client Engagement
  • Care Delivery
  • Tracking client progress
  • Progress Monitoring
  • Confidentiality
  • Medication Administration
  • Developing relationships
  • Behavior management
  • Medication administration
  • Patient care
  • Family communication
  • Incident reports
  • Client transportation

Affiliations

  • Graphic Designing
  • Volunteering Works
  • Teaching
  • Freelancing

Languages

English
Professional
Bengali
Professional

Accomplishments

Inaugural Excellence Award from Sitara's Story

The SiTara Award is a recognition of outstanding achievements and also the enduring spirit and determination I have demonstrated in the face of challenges.

Canberra, ACT - June/2024

Certification

Graphic Designing

Timeline

Disability Support Worker

Samy Care
02.2025 - Current

Mental Health Support Worker

Enable Canberra
08.2024 - 10.2025

Assistant Store Manager

Van Heusen
10.2023 - 02.2025

Sales Associate

The Just Group (Jacqui E)
05.2023 - 01.2024

Office Support Assistant

Web Pro Technologies
02.2022 - 04.2023

Senior Executive, HR

Maisha Group
04.2019 - 09.2022

Administrative Assistant

Maisha Group
04.2016 - 03.2019

Certificate 3: Individual Support -

Canberra Business And Technology Centre

BBA: Marketing -

North South University

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