Summary
Overview
Key Attributes
Work History
Education
Technical Proficiency
Certification
Projects
Timeline
AssistantManager
Rushikesh Jangam

Rushikesh Jangam

End User Computing Engineer
Carlton,VIC

Summary

Dynamic and ambitious IT graduate with a strong passion for cybersecurity. Currently pursuing a Master's degree in Cybersecurity to enhance knowledge and skills in securing digital environments. Possessing over two years of valuable experience as an End User Computing (EUC) member, providing exceptional support and maintenance services to ensure smooth operations. Dedicated to staying updated with the latest cybersecurity trends and technologies. Excellent problem-solving abilities with a keen eye for detail. Committed to promoting a secure and resilient digital landscape.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
4
4
Certificates

Key Attributes

▪ Technical & Analytical Capacity: Demonstrating excellent technical proficiency in handling network infrastructures and IT systems, with a high aptitude for handling technical difficulties in an efficient and prompt manner through utilizing analytical and critical thinking in developing appropriate solutions.

▪ Teamwork: Experienced in teamwork through strong communication skills while exemplified in a team environment, able to work effectively and efficiently with fellow group members, maintaining cohesive working relationship with clients and colleagues, fortified through the participation in industry projects.

▪ Flexibility: Ability to adapt into different types of work conditions by working well under projects that require individual attention as well as in a teamwork approach.

▪ Communication Skills: Effective communication and presentation skills, by developing strong peer and client relationships, interacting with people from different background and building up good interpersonal relations, strengthened during work experience

Work History

End User Computing Engineer

Toll Group
Port Melbourne, Victoria
04.2023 - Current
  • Delivered on-site technical support to end-users, troubleshooting hardware and software issues to ensure minimal disruption to operations.
  • Utilized expertise to reimage devices, ensuring optimal performance and security while maintaining data integrity and uninterrupted workflows.
  • Installed, configured, and maintained desktops, laptops, printers, Poly - CISCO devices and peripherals for Toll clients, consistently meeting service-level agreements.
  • Managed over 20,000 user accounts, permissions, and access controls, ensuring compliance with company policies and industry regulations.
  • Consistently went the extra mile to exceed Executives and VIP expectations, ensuring a positive and lasting impression.
  • Provided end-user training and documentation, improving user adoption and reducing support requests by 70%.
  • Documented SOPs and KT, creating a comprehensive knowledge base for future reference.

System Administrator

Infosys Ltd.
Pune, Maharashtra
12.2020 - 12.2022
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Served as Subject Matter Expert on Print Management managing Follow-me-print and Kofax Technologies.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Performed software installations and upgrades to UNIX and Windows operating systems.
  • Tested software remotely and onsite for server sets to maintain operational readiness.
  • Contributed to development, administration and testing of disaster recovery plans.
  • Used ticketing systems to manage and process support actions, managed high levels of call flow and requests including Major Change Implementation procedures.
  • Configured hardware, devices, and software to set up work stations for employees and tested new software and hardware prior to deployment.

Backend Developer

AGIXURY
Mumbai, Maharashtra
11.2020 - 12.2020
  • Built flexible, reusable code and libraries for future use.
  • Implemented robust security and data protection measures.
  • Integrated third-party APIs from external applications into web platforms.
  • Developed web platform back ends using NodeJS and Flask frameworks.
  • Integrated front-end elements into applications.
  • Worked in Agile Scrum team environment with high-tempo production cadence.
  • Explained technical trade-offs of different approaches to stakeholders and estimated development time required.

Customer Service Representative

Safe Private Limited
Mumbai, Maharashtra
01.2020 - 11.2020
  • Provided primary customer support to internal and external customer and Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally. Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Data Engineering Intern

VOYNICH VENTURES
Mumbai, Maharashtra
07.2020 - 10.2020
  • Contributed to internal activities for overall process improvements, efficiencies and innovation.
  • Built databases and table structures for web applications.
  • Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
  • Prepared documentation and analytic reports, delivering summarized results, analysis and conclusions to stakeholders.
  • Compiled, cleaned and manipulated data for proper handling.

Education

Masters Of Cybersecurity - Computer Science

La Trobe University
Bundoora
02.2023 - Current

Bachelor of Science - Information Technology

Jai Hind College
Mumbai
06.2017 - 10.2020

Higher Secondary Studies - Science

Wilson College
Mumbai
04.2015 - 06.2017

Technical Proficiency

  • Cybersecurity: Network Security, Data Protection, Risk Assessment, Incident Response, Vulnerability Management.
  • Operating Systems: Windows, Linux
  • IT Infrastructure: Windows Server, Active Directory Management, Microsoft Office 365 Administration, Azure/Azure AD, Microsoft Intune, Configuration Manager Console (SCCM), Group Policy, Registry Editor, ServiceNow.
  • Programming Languages: Python, Java, C++, ASP .NET, C#, NodeJS, PHP, SQL, R.
  • Networking: VPN, TCP/IP, DNS, Firewalls, Switching, Routing.
  • Tools: Wireshark, Nmap, SQLmap, Splunk, BurpSuite, VMware.

Certification

Leadership and Emotional Intelligence - Indian School of Business.

Projects

Toll Group

  • Provided installation and troubleshooting backup to user support specialists and service desk technicians.
  • Responded to failures and worked with service providers to resolve discrepancies.
  • Developed installation and configuration procedures, Implemented system configuration changes, as per requirement.
  • Worked with all levels of Internal management and utilized internal resources.

Agixury

  • Head of Agixury's Backend Team
  • Proficient in Node.js and MSSQL
  • Extensive Collaboration with Team Members
  • Dedicated to Keeping Agixury at the Forefront of Web Development Trends
  • Keen on Mentorship and Skill Development Within the Team

Eighty Degree Adventure Sports (EDAS) - E-Com Website.

  • Built a tours and travel booking website using ASP .NET and C#.
  • Integrated Paykun for payment gateway and implemented the checkout process in addition to developing reports for the order.
  • MSSQL and MSSQL Server was used as a persistent data storage solution.
  • Agile Methodologies and Kanban Board was used to track the workflows of the system. Implementation of Test-Driven Development.

Timeline

End User Computing Engineer

Toll Group
04.2023 - Current

Masters Of Cybersecurity - Computer Science

La Trobe University
02.2023 - Current

AZ-900: Microsoft Azure Fundamentals.

11-2022

Infosys Certified Kanban Practitioner

05-2022

System Administrator

Infosys Ltd.
12.2020 - 12.2022

Backend Developer

AGIXURY
11.2020 - 12.2020

Data Engineering Intern

VOYNICH VENTURES
07.2020 - 10.2020

Leadership and Emotional Intelligence - Indian School of Business.

06-2020

Web Application Security Testing - Coursera.

05-2020

Customer Service Representative

Safe Private Limited
01.2020 - 11.2020

Bachelor of Science - Information Technology

Jai Hind College
06.2017 - 10.2020

Higher Secondary Studies - Science

Wilson College
04.2015 - 06.2017
Rushikesh JangamEnd User Computing Engineer