Rushi Pathak
6 Vitana Court,SA
Summary
MBIS student having experience as a Business Analyst intern with skills in designing and launching products, enhancing business and marketing strategies, generating user stories, and creating sustainable ITSM solutions and certified in R programming, Tableau, and ServiceNow PDI. Launched an online product with a complete automated workflow in ZOHO CRM and created a Power-BI dashboard on Road Crash and safety ratio in Australia.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Associate
Optus Telecommunication
08.2022 - Current
- Sold services and managed inventory for a store, achieving monthly sales targets in a team of 10
- Analyzed customer feedback data to identify areas of improvement in service delivery, driving higher retention rates.
- The company had a $7.8 billion revenue in 2022 and a customer satisfaction rating above 90%.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Business Analyst Intern
Talent Academy
07.2023 - 10.2023
- Implemented new processes using ZOHO CRM to launch a monthly subscription-based public speaking virtual classroom within 3 months, meeting all client requirements.
- Assisted in data analysis and interpretation to support business decision-making processes.
- Enhanced project efficiency by identifying process improvements and implementing necessary changes.
- Conducted market research to identify industry trends and inform strategic planning initiatives.
- Created visual representations of data findings using various chart types for presentations to stakeholders.
Business Analyst Intern
Linking Future
09.2022 - 11.2022
- An Australian non-profit promoting Indigenous culture plans to transform into an online training platform for corporations to expand its reach internationally.
- Assisted in data analysis and interpretation to support business decision-making processes.
- Collaborated with cross-functional teams to gather, analyze, and document business requirements.
- Participated in Agile Scrum meetings to stay updated on project developments and provide input on task prioritization.
- Reviewed system documentation for accuracy, consistency, and adherence to best practices.
Senior Retail Associate
Cars24 India
02.2019 - 08.2021
- Pioneer is an online platform for buying and selling used cars
- Part of 5+ team members, $10B revenue, and a 45% market share.
- Boosted sales through the development and implementation of targeted marketing strategies.
- Optimized product assortments by utilizing data-driven insights and industry benchmarks.
- Reduced stockouts and overstocks by implementing effective demand forecasting techniques.
- Collaborated with merchandising team to develop cohesive product presentations, resulting in increased brand visibility.
- Improved store layouts by analyzing shopper flow patterns and adjusting display configurations accordingly.
Marketing Analyst
Talisman Edu
02.2017 - 05.2018
- Classroom provided for nationwide exam prep, with growth counselling, generating $ 1 billion yearly.
- Enhanced digital marketing initiatives with the implementation of advanced targeting techniques and optimization strategies.
- Increased lead generation by creating targeted content strategies for various customer segments.
- Streamlined email marketing efforts for better open rates, click-through rates, and overall engagement.
- Conducted regular competitive analysis to stay informed on industry trends and adjust marketing strategies accordingly.
- Implemented A/B testing methods to refine ad copy, design elements, and landing page content for optimal performance.
Territory Sales Manager
Bharti Airtel
02.2016 - 11.2016
- Managed a team of 5 and oversaw revenue generation in my territory via 3 distributors
- I also train sales representatives to achieve nearly $10M in sales
- Collaborated with marketing department to create promotional materials that drove brand awareness in the territory.
- Developed customized solutions based on client needs, resulting in increased customer satisfaction and loyalty.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the company.
Education
Masters In Business Information System - Management Information Systems
Torrens University
Adelaide, SA12.2023
Post Graduate Diploma, - Telecommunications Management
MIT School of Telecom
05.2016
Skills
- Python
- SQL queries
- Tableau
- Power-BI
- R programming
- JIRA
- Wireframing
- Analysis
- Reporting
- ServiceNow PDI
Websites
Hobbies and Interests
- Trekking
- Hiking
- Trying local cuisine
- Traveling
- Reading and writing
Projects
MIT School of Telecom, Telematics in India, 06/15/15, 11/15/15, Data was gathered, organized and cleaned for a survey conducted across a city transportation company and university. Our team created a presentation for the director. Giverly, India, IT service management, 07/23/23, 09/23/23, After conducting a thorough SWOT analysis, we developed an innovative and sustainable IT solution for Giverly. This solution allowed Giverly to expand its reach to retail customers in five different countries.
Certification
- IBM developer certified in R programming
- Simplilearn, Certificate for Tableau.
- System Administrator, 12 Weeks ServiceNow certification.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Business Analyst Intern
Talent Academy
07.2023 - 10.2023
Business Analyst Intern
Linking Future
09.2022 - 11.2022
Retail Associate
Optus Telecommunication
08.2022 - Current
Senior Retail Associate
Cars24 India
02.2019 - 08.2021
Marketing Analyst
Talisman Edu
02.2017 - 05.2018
Territory Sales Manager
Bharti Airtel
02.2016 - 11.2016
Masters In Business Information System - Management Information Systems
Torrens University
Post Graduate Diploma, - Telecommunications Management
MIT School of Telecom
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