Rushi Trivedi
Sydney,NSW
Summary
With years of IT professional experience, I possess a robust foundation in Windows-based IT infrastructure, EUC infrastructure, project deployment and management. Holding various vendor certifications including Prince2-Foundation Project Management, Microsoft (MCP, MCDST, MCTS, SCCM), and Citrix (XenApp Desktop) underscores my technical prowess.
My expertise extends to EUC and EUS project management, encompassing team leadership, negotiation, customer service, and comprehensive management of project scope, time, risk, and cost. I am deeply committed to delivering top-tier IT solutions that precisely align with client needs and expectations.
Driven by a passion for continual growth, I eagerly embrace emerging technologies and industry best practices. My overarching goal is to leverage my combined proficiency in project management and EUC/EUS technical domains to excel in a dynamic IT role that fosters both personal and organizational advancement.
Overview
17
17
years of professional experience
4
4
Certification
Work History
Deployment Project Leader
Fujitsu Australia Limited
11.2011 - 10.2023
- Was leading a client facing environment and managed projects for Fujitsu's leading financial and retail clients
- Was managing client's new and existing store setup projects (ePOS IT infrastructure)
- Leading a team of project staff in a client facing environment for small to medium projects and providing professional services to Fujitsu's leading financial and retail client/s
- Successfully lead, managed and completed client projects (Clients: Priceline, Lululemon, Specsavers, MYER and Cotton On Group).
EUC / EUS project lead
Fujitsu Australia Limited
07.2017 - 07.2020
- Successfully lead, managed and delivered client projects for Qantas Australia & Fuji Xerox Printers Channel
- Worked directly with IT Infrastructure teams, Solution architect and Service delivery Manager to achieve and deliver the project objective and goals
- Created project plans, managed resources, conducted project meetings, and implemented new processes and procedures to improve EUC services.
Desktop Support Analyst
Fujitsu Australia Limited
11.2011 - 06.2017
- Responsible for providing customer centric onsite End User Support to Fujitsu clients
- Provided 3rd level technical support, managed hardware and peripherals, supported Microsoft Office and Windows operating systems, and maintained strong customer relationships.
Service Desk/Desktop Analyst
ISS World Facility Services
02.2008 - 10.2011
- Worked as a Service Desk/Desktop Analyst, handling IT issues and requests, managing a team, and providing support for network, laptop, desktop, printer, and meeting room setups
- Also provided user training and performed software installations.
Support Analyst
Citibank
09.2006 - 02.2008
- Provided 1st and 2nd level technical IT support, maintained desktop and software, created knowledge base articles, conducted user training, and resolved hardware and software issues.
Education
Diploma Business Management - Business Management
Australian College Of Commerce & Management
Sydney, NSW01-2015
Master of Information Technology - Professional - Information Technology
University of Southern Queensland
Sydney, NSW01-2006
Skills
- EUC / EUS Project lead & delivery High level customer service, negotiation skills, liaise with vendor & stakeholders, strong leadership & communication skills
- Technical knowledge on windows base EUC IT infrastructure with excellent problem solving, multitasking, people management and decision-making skills
- Prince-2 principals & methodology agile experience on project plan, implementation & delivery
- Ability to work under pressure independently and affectively Expertise in project planning, goal setting and directing routine operations to achieve organizational objectives and goals
- Manage & develop people, prepare & present reports, ensure team SLA & performance metrics meets established goal, create & maintain EUS operational documentation-process & services, team training-briefing on project delivery, implementation of technology standards
- Preparation & Implementation of project proposals/plan/finance/documents/schedule/task
- Very strong on project scope, plan, cost, risk, compliance and resource management
- ITIL foundation knowledge on service and process improvement/management
- Customer Relationship Management (CRM)
Accomplishments
- Project Deployment CSAT (Customer Satisfaction Score) feedback: Overall CSAT feedback by customers (Priceline, Lululemon, Specsavers, MYER and Cotton On Group) on successfully completed projects - Rating is 8.5 out of 10. This leads to increase the TRP (2023)
- Awarded Bronze Award for successfully deliver the service beyond the client expectations (2020 - Ministry of Justice account - New Zealand)
- Multiple Projects: Successfully delivered all projects at Fuji Xerox Printers Channel (Award: TRP Increased-2017)
- Awarded Star Award: Received STAR awards for the excellent support for EUC & Projects Support (2015)
- Royal North Shore Hospital - Project deployment support: Successfully deployed LAN/WAN network/server/W-Router/desktops/laptops/printers connection at Royal North Shore Hospital while working with project manager (Award: Received Bonus-2010)
Professional Competencies
- Prince-2 principals for Project management
- Very strong client, vendor & stakeholder management
- Project & EUC infrastructure auditing
- Team leading, trust building, training-briefing
- Communication & resource optimization
- Negotiation skills, people management, and conflict management
- Decision Making, strategy development
Certification
- Google Cybersecurity Foundation Certificate
- Google Cybersecurity - Manage Security Risks
- Prince-2 Foundation Certification in Project Management
- AWS SysOps Administrator Study Course
- Citrix Certified Administrator for Citrix XenApp Desktop 5
- Microsoft certification in MCP, MCDST, MCTS, and SCCM
Languages
English
Full Professional
References
References available upon request.
Timeline
EUC / EUS project lead
Fujitsu Australia Limited
07.2017 - 07.2020
Deployment Project Leader
Fujitsu Australia Limited
11.2011 - 10.2023
Desktop Support Analyst
Fujitsu Australia Limited
11.2011 - 06.2017
Service Desk/Desktop Analyst
ISS World Facility Services
02.2008 - 10.2011
Support Analyst
Citibank
09.2006 - 02.2008
Diploma Business Management - Business Management
Australian College Of Commerce & Management
Master of Information Technology - Professional - Information Technology
University of Southern Queensland
- Google Cybersecurity Foundation Certificate
- Google Cybersecurity - Manage Security Risks
- Prince-2 Foundation Certification in Project Management
- AWS SysOps Administrator Study Course
- Citrix Certified Administrator for Citrix XenApp Desktop 5
- Microsoft certification in MCP, MCDST, MCTS, and SCCM
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