Hi, I’m
Rushil Dave
Tarneit,VIC
Summary
Dynamic leader with proven expertise in housekeeping and guest services, honed at AHS Hospitality and TFE Hotels. Excelled in enhancing employee engagement and guest satisfaction through strong leadership and customer service focus. Achieved significant improvements in operational efficiency and safety compliance. Skilled in budgeting and issue resolution, fostering positive relationships and high-quality standards.
Developed skills in high-demand, hospitality-driven environment, focusing on team leadership and operational efficiency. Specialized in staff management and quality control, ensuring high standards of cleanliness and guest satisfaction. Seeking to transition into new field where these transferable skills can drive success and innovation.
Overview
7
years of professional experience
Work History
AHS Hospitality
Executive Housekeeping Manager
03.2024 - 12.2024
Job overview
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
AHS Hospitality
Assistant Housekeeping Manager
02.2022 - 02.2024
Job overview
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
TFE Hotels
Guest Service Representative
07.2017 - 01.2018
Job overview
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Handled customer complaints to satisfy and retain guests.
- Managed check-in and check-out procedures for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Education
TasTAFE, TAS
Diploma from Educational Leadership And Management
06-2018
Charles Sturt University, Sydney
Master of Professional Accounting from Accounting And Finance
07-2016
Skills
- Customer service focus
- Housekeeping
- Health and safety compliance
- Budgeting expertise
- Employee engagement
- Strong leadership
- Customer service
- Computer skills
- Detail-oriented
- Guest accommodations
- Guest relations
- Issue resolution
Timeline
Executive Housekeeping Manager
AHS Hospitality
03.2024 - 12.2024
Assistant Housekeeping Manager
AHS Hospitality
02.2022 - 02.2024
Guest Service Representative
TFE Hotels
07.2017 - 01.2018
TasTAFE
Diploma from Educational Leadership And Management
Charles Sturt University
Master of Professional Accounting from Accounting And Finance
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