RUSHIL MEHRA
Melbourne,Australia
Summary
Enthusiastic and customer-focused individual with a strong interest in technology and electronics. Skilled in communication, problem-solving, and working collaboratively in team environments. Eager to deliver excellent customer service and help customers find the right products while contributing to a positive store experience.
Overview
6
6
years of professional experience
Work History
Individual Support Worker
Health and community services
Thomastown, VIC
02.2022 - Current
- Cultivated positive relationships with clients and families, fostering trust and enhancing care experiences.
- Facilitated meaningful conversations with clients about their lives and interests, promoting emotional well-being.
- Collaborated with nurses, doctors, social workers, and psychologists to discuss treatment plans and progress.
- Maintained accurate records of client progress, treatment plans, and any incidents that occurred during shifts.
- Addressed client inquiries and resolved issues promptly and professionally, ensuring satisfaction and support.
IT Support
Aurrum
Melbourne, Australia
01.2021 - 04.2022
- Assisted staff, residents, and users in troubleshooting IT issues, resolving problems with computers, software applications, printers, networking, and other technology devices.
- Performed regular inspections, updates, and maintenance on computer hardware, software applications, and technology systems to ensure optimal functioning.
- Facilitated data backups and recovery processes to safeguard clients' important information.
Customer service representative
BP petrol station
Melbourne, Australia
01.2020 - 02.2021
- Performed tasks such as operating fuel pumps, handling fuel transactions, and prioritizing customer safety during refueling.
- Kept the shelves stocked and ensured that the shelves are organized and maintained correctly.
- Welcomed customers to the station, responded to their questions, and assisted them with fueling, car washes, and any other station services they may need.
- Managed cash register operations and processed transactions accurately.
- Maintained cleanliness and organization of the station facilities.
- Collaborated with team members to ensure efficient service delivery.
Education
Bachelor of Information Technology -
Federation University
Melbourne03-2022
Certificate III of aged care -
Einstein college
Melbourne01-2021
Some College (No Degree) -
Coursera
Mountain View, CaliforniaSkills
- Sales strategies
- Customer assistance
- Effective communication
- Team collaboration
- Order processing
- Stock management
- Time management
- Problem Solving
- Analytical mindset
- Sense of adaptability
- Empathy
- Security Awareness
- Customer relationship management
Certifications And Memberships
- Certification in Penetration testing
- Certification of Ethical hacking
Professional Highlights
- Strong customer service and communication skills with the ability to assist customers effectively.
- Passion for technology, electronics, gaming, and entertainment products.
- Ability to work efficiently in fast-paced retail environments.
- Quick learner with strong problem-solving and analytical skills.
- Reliable team player with the ability to collaborate and support colleagues.
- Comfortable assisting customers with product information and recommendations.
- Flexible and available to work weekends, evenings, and busy retail periods.
- Positive attitude with a strong focus on customer satisfaction.
Interest and Hobbies
- Exploring new technology, gadgets, and electronics
- Following trends in gaming, music, and movies
- Self-learning through online technology resources
- Participating in community and teamwork-based activities
- Regular fitness and sports participation
Timeline
Individual Support Worker
Health and community services
02.2022 - Current
IT Support
Aurrum
01.2021 - 04.2022
Customer service representative
BP petrol station
01.2020 - 02.2021
Bachelor of Information Technology -
Federation University
Certificate III of aged care -
Einstein college
Some College (No Degree) -
Coursera