RUSHITA MUPPALLA
Cherrybrook
Summary
Customer service professional with 2+ years of hands-on experience in fast-paced retail environments and technical problem-solving background. Proven track record in resolving customer issues, process improvement, and cross-functional collaboration. Combines analytical mindset with strong interpersonal skills to deliver exceptional customer experiences. Passionate about food service and eager to contribute to platform optimization and customer retention initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Team Member
Woolworths
06.2025 - Current
- Execute tier-2 customer issue resolution protocols, implementing systematic escalation procedures for complex cases requiring managerial intervention
- Design and deliver structured training programs for new team members, covering system integration, regulatory compliance frameworks, and service level agreements (SLAs)
- Maintain comprehensive operational databases including financial reconciliation systems, cash flow management, and incident tracking protocols
- Optimize resource allocation through advanced scheduling algorithms and workflow management systems in high-throughput retail operations
- Establish strategic partnerships across organizational hierarchies to ensure operational continuity and performance optimization
Operations Team Member
Frango
02.2024 - 06.2025
- Implemented customer experience optimization strategies resulting in measurable satisfaction improvements through systematic feedback analysis
- Developed performance management frameworks and competency-based training modules to enhance team productivity and professional development outcomes
- Maintained strict adherence to HACCP food safety protocols and regulatory compliance standards while optimizing order preparation workflows
- Operated integrated point-of-sale systems with advanced payment processing capabilities, achieving zero-error transaction processing rates
- Coordinated cross-functional collaboration with kitchen operations team to ensure optimal order fulfillment timing during peak capacity periods
- Supported comprehensive store operations including inventory control systems, supply chain management, and quality assurance procedures.
IoT Intern
MAA Communications
08.2022 - 12.2022
- Assisted in developing and testing IoT device prototypes using sensors and microcontrollers.
- Supported data collection and analysis from connected devices to optimize performance.
- Collaborated on firmware development and troubleshooting hardware/software issues.
Data Science Intern
The Sparks Foundation
11.2021 - 12.2021
- Performed exploratory data analysis and statistical modeling on large datasets using Python, R, and SQL
- Developed machine learning models for predictive analytics and classification problems with performance optimization
- Created interactive dashboards and data visualizations using Tableau, Power BI, and Python libraries
- Collaborated with cross-functional teams to translate business requirements into analytical solutions
- Implemented automated reporting systems and presented data-driven insights to stakeholders
Education
Masters - Engineering Management
Macquarie University
Sydney, NSW12-2024
Bachelor - Electrical, Electronics And Communications Engineering
Ramaiah Institute Of Technology
Bangalore, India07-2022
High School -
IES
Sharjah, UAE04-2018
Skills
- Customer Issue Resolution & De-escalation
- Google Suite
- Order Management Systems
- Data Analysis & Reporting
- Process Improvement & Automation
- SOP Development & Documentation
- Cross-functional Team Collaboration
- Lean Six Sigma (Green Belt)
- Project Management & Resource Planning
- SQL
- Minitab Statistical Analysis
- MS Office Suite
- IoT Systems & Data Collection
Certification
- Lean Six Sigma (Green Belt) | Macquarie University
- Fundamentals of Project Management | Coursera
[Certificate: LG HQEULA8HV7](https://www.coursera.org/account/accomplishments/specialization/certificate/LGHQEULA8HV7) - Statistics for Data Science and Business Analysis | Udemy
Certificate: UC-6c4ceceb-0c70-4e2a-9bd-c73e8d3a4afe - Fundamentals of Digital Marketing | Google Digital Garage
Credential ID: ZSSWZ9KER - Fast Track Retail Buying and Merchandising | Udemy
Certificate: UC-00f00f1b-fbe0-4e8d-b49b-02f0ad3c4422
Languages
English
Hindi
Arabic
Kannada
Telugu
Publications
Published Research: "Optimization of Power and Area Using VLSI Implementation of MAC Unit Based on Additive Multiply Module"
International Journal of Engineering and Emerging Research
Publication Link
Timeline
Operations Team Member
Woolworths
06.2025 - Current
Operations Team Member
Frango
02.2024 - 06.2025
IoT Intern
MAA Communications
08.2022 - 12.2022
Data Science Intern
The Sparks Foundation
11.2021 - 12.2021
Masters - Engineering Management
Macquarie University
Bachelor - Electrical, Electronics And Communications Engineering
Ramaiah Institute Of Technology
High School -
IES