Rushnan Zaman
Revesby
Summary
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Punchbowl Family Healthcare
05.2023 - Current
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Greeted and checked in patients, updating patient information in computer system.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting billing process for both patients and providers.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Processed medical insurance claims and payments.
Assistant Sales Representative
K2X Lead Generation
03.2022 - 03.2023
- Maintained accurate records of customer interactions in CRM system.
- Provided administrative support such as scheduling appointments or coordinating travel arrangements.
- Developed customer relationships and maintained positive rapport with existing clients.
- Maintained updated records of customer interactions and transactions.
- Monitored changes in marketplace that could impact sales performance.
- Employed sales techniques to boost sales and services.
- Attended sales meetings to discuss strategies for increasing sales volume.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Generated leads through cold calling and networking events, resulting in higher conversion rate.
- Prepared detailed reports on monthly sales activities to inform management of progress toward set objectives.
- Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
Education
Bachelor of Medical Science - Pre-Medicine
University of New South Wales
Sydney, NSWSkills
- Record management
- Insurance and Billing verification
- Cold-Calling
- Upselling
- Cross selling
- Closing Techniques
- Microsoft Office
- Administrative Management
- Data entry
- Confidentiality adherence
- Client consultation
- Sales strategies
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Urdu
Limited Working
Hindi
Limited Working
Timeline
Medical Receptionist
Punchbowl Family Healthcare
05.2023 - Current
Assistant Sales Representative
K2X Lead Generation
03.2022 - 03.2023
Bachelor of Medical Science - Pre-Medicine
University of New South Wales
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