Russel Nawinna

• Increased overall test coverage, prioritizing high-risk functionalities for thorough examination.
• System testing: Utilisation of API’s to test user functionality on the SAP GUI in developer environments.
• System integration testing: Utilisation of API’s to test user functionality on the SAP GUI in testing environments.
• Test scripting: Creating user case scenarios to test the core functionality based on business requirements

Chemist Warehouse – ITOM future design

• Conducted a thorough current state review of IT capabilities at Chemist Warehouse (CW), identifying key strengths and areas for improvement.
• Spearheaded the redesign of the CW IT organisational structure, with a specific focus on CIO-1 and CIO-2 roles.
• Defined leader and team accountabilities for the future CW IT function, emphasising collaborative interactions with cross-functional teams.
• Developed key roles and skills requirements for the future CW IT function.
• Established an IT competency framework tailored to the unique needs of CW IT.
• Formulated a pragmatic roadmap and implementation plan to facilitate the transition to the new target state structure, aligning with organisational goals.
• Applied creative problem-solving skills in addressing challenges during the ITOM future design.

Tabcorp and TLC demerger – ITOM separation

• Defined the transition of Level 1 and Level 2/3 support responsibilities and existing teams during the Tabcorp and TLC demerger.
• Developed ways of working frameworks, including onboarding and training approaches.
• Created an implementation roadmap prioritising capabilities against design criteria.
• Applied Agile frameworks and Sprint Planning to ensure efficient project management.
• Collaborated with stakeholders in client engagement, aligning the demerger process with business requirements.

ESTA – Business Case Overview

• Addressed high-impact capacity and functionality issues with ESTA's current CAD system.
• Ensured the timely implementation of a next-generation CAD system before the current system became unsupported by the vendor.
• Utilised strong business analysis skills to articulate and document functional requirements.

Transgrid – Reset Review

• Provided Transgrid with an independent view on key program assessment dimensions during the Reset Review.
• Conducted program reviews, offering observations with supporting recommendations for enhanced readiness and risk mitigation.
• Program reviews contain observations with supporting recommendations.

• Actively participated in client meetings, ensuring open communication and a clear understanding of client needs.
• Maintained detailed minutes to capture key discussions, fostering a collaborative and transparent client engagement.
• Developed and delivered engaging PowerPoint presentations during meetings, simplifying complex ideas for better comprehension.
• Demonstrated a sense of responsibility by overseeing specific deliverables within projects, ensuring a commitment to quality and project timelines.
• Contributed to the business through engagement in business development practices such as: Enterprise Architecture Community of Practice, multiple proposals, Operational Technology and the Learning and Development space.

• Actively attend client meetings, capturing insights for post-review analysis.
• Convert presentations into statements of work.
• Convert presentations into precise Statements of Work, aligning with client objectives.
• Distill key project components efficiently.
• Understand how agile frameworks apply to client projects.
• Engage in daily scrums, contribute to sprint planning, and participate in sprint reviews and retrospectives.

• Managed project management software, specifically JIRA, to streamline workflows and enhance collaboration among multiple teams within the business space.
• Utilised JIRA to facilitate effective communication and project tracking, ensuring alignment with business objectives and timelines.
• Collaborated with cross-functional teams to ensure agendas reflected current project priorities and addressed key business challenges.

• Mortgage Servicer
• Serviced various financial products, addressing inquiries about Mortgages, Credit Cards, and Internet banking.
• Analysed and resolved customer queries related to home loans, interest rates, and different mortgage types.
• Credit Card Servicer
• Managed complex credit card inquiries and handled lost/stolen credit/debit card cases.
• Utilised b2k software to streamline credit card servicing processes.
• Internet Banking Servicer
• Provided phone support for Internet banking queries.
• Managed statement generation and distribution using Siebel software.
• Applied business analysis for process improvement in Internet banking services.