Russel Carlo Cabrera
Sydney,NSW
Summary
I'm 26 years old, an alumnus of the Technological Institute of the Philippines, a Bachelor of Science in Information Technology graduate, and currently enrolled in Kent Institute Australia, taking a Diploma of Information Technology. I have technical support experience, mainly in hardware and software troubleshooting. I like solving computer, phone, tablet, modem, network, software, and troubleshooting issues. I like solving problems related to computers, phones, tablets, modems, networks, software, and other technical problems. I also enjoy building a computer from scratch. I also have a background in customer service, as I work as a Game Operation Specialist, mainly supporting the online operations of online games that consistently have top performers due to my dedication to providing quality care for ultimate customer satisfaction.
Overview
7
7
years of professional experience
Work History
Production Worker
Alsco Pty Ltd
Sydney, NSW
10.2023 - Current
The Production team works hard to meet efficiency standards that ensure we are able to deliver our customer orders on time and in full each and every day. Working in partnership with your team mates in Production you will enjoy being given clear goals and measures for your job and meeting or exceeding them consistently.
Game Operation Specialist
Gameops inc.
Philippines, Philippines
07.2020 - 06.2023
- Supporting players in every aspect of a video game’s user experience.
- Game Operations Specialists utilize a variety of software tools to communicate with players and resolve issues related to gameplay, accounts, payments, bugs, etc.
Computer Laboratory Assistance/ IT Staff
Professional I.T Solutions, Inc.
Philippines, Philippines
05.2019 - 07.2020
- Maintains all computing equipment, desktops, servers, computer peripheral and accessories in the computer laboratory
- Configures/reconfigures computer hardware in the computer laboratory as needed
- Assists faculty members and students in using the computer lab as routed by the helpdesk coordinator
Technical Support Intern
Keysquare Inc.
Philippines, Philippines
11.2016 - 03.2017
- Maintains all computing equipment, desktops, servers, computer peripheral
- Assist all the employees to all computer problem.
Education
Bachelor of Science - Information Technology
Technological Institute of The Philippines
Manila, Philippines01.2017
Some College (No Degree) - Diploma of Information Technology
Kent Institute
Sydney, NSWSkills
- Hardware and Software Troubleshooting
- Basic Photoshop
- Basic Network Troubleshooting
- Customer Service
- Quality Assurance
- End-User Support
- Windows Operating System
- Hardware Diagnostics
- Issue Resolution
- Data Recovery
- Computer Maintenance
- Service Desk Support
- Application Installations
Languages
English
Professional
Tagalog
Native/ Bilingual
Timeline
Production Worker
Alsco Pty Ltd
10.2023 - Current
Game Operation Specialist
Gameops inc.
07.2020 - 06.2023
Computer Laboratory Assistance/ IT Staff
Professional I.T Solutions, Inc.
05.2019 - 07.2020
Technical Support Intern
Keysquare Inc.
11.2016 - 03.2017
Bachelor of Science - Information Technology
Technological Institute of The Philippines
Some College (No Degree) - Diploma of Information Technology
Kent Institute
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