Russell Bates
Summary
Dynamic professional with a proven track record at Woolworths, excelling in sales coordination and client relationship management. Leveraging strong verbal communication and office management skills, I enhanced productivity and increased revenue by streamlining processes and fostering collaboration. Committed to delivering exceptional administrative support and maintaining a positive work environment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Drug and Alcohol Counselor
Self Employed Services
Eleebana, Newcastle
03.2006 - 07.2016
- Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
- Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions.
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.
- Expanded community outreach efforts, resulting in increased awareness of available substance abuse resources and prevention initiatives.
- Assisted families in understanding addiction-related issues, fostering supportive environments during the recovery process.
- Improved client recovery rates by implementing evidence-based counseling techniques and individualized treatment plans.
- Connected clients with relevant social services agencies for housing assistance, employment support, or additional mental health services when needed.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
Administration Assistant
Frigmobile Hemmant.
Narrabeen, NSW
04.1987 - 01.1995
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
- Maintained inventory of office supplies and placed orders.
Education
Psychology And Drug And Alcohol Education Courses - Business
Cromer High, Coures Direct Newcastle NSW
Cromer High School NSW08.1990
Skills
- Verbal communication
- File organization
- Professionalism and etiquette
- Scheduling and planning
- Positive attitude
- Office management
- Invoice processing
- Valid Driver's license
- Administrative support
- Delivery scheduling
- Language fluency
- Medical terminology
Certification
Psychology and Drug and Alcohol counseling services
Arrange early Morning Delivery to Woolworths and Coles transportation at Hemmant Murarrie Frigmobile.
Business management services Coures Direct.
Timeline
Drug and Alcohol Counselor
Self Employed Services
03.2006 - 07.2016
Administration Assistant
Frigmobile Hemmant.
04.1987 - 01.1995
Psychology And Drug And Alcohol Education Courses - Business
Cromer High, Coures Direct Newcastle NSW