Operation Service Co-ordinator
Ansett Airlines (Catering Division)
05.1987 - 03.2002
- Haccp and Quality Assurance Team Organiser and Auditor
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Planed and organised roosters to maintain prompt delivery schedules
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management.
- Compiled training materials for new employees and tracked skill development.
- Trained new employees on proper protocols and customer service standards.