Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Russell Lehmann

Albury,NSW

Summary

Dedicated Key Support Worker at Burnett Respite Services, skilled in crisis intervention and emotional support. Enhanced client independence through tailored life skills development and effective relationship building. Advocated for client rights, ensuring equitable access to resources, while fostering community integration and promoting overall well-being. Committed to delivering compassionate, client-centered care.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Key Support Worker

Burnett Respite Services
06.2007 - 05.2025
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
  • Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Improved client independence with structured life skills training.
  • Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
  • Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
  • Assisted clients in managing medications, ensuring adherence to prescribed treatments.
  • Developed strong rapport with clients, which facilitated more effective support and guidance.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
  • Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
  • Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
  • Provided crisis intervention when necessary, maintaining client safety and stability.
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
  • Supported clients in accessing community resources, enhancing their integration and participation in community activities.
  • Conducted regular assessments of client needs, adjusting support plans to better serve them.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Educated clients and families on mental health, wellness and recovery topics.

Education

Certificate III - Disability Support

Bundaberg TAFE
Bundaberg, QLD
05.2008

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support
  • Daily living assistance
  • Confidentiality and privacy
  • Cleaning and sanitizing
  • Active listening
  • Mobility assistance
  • Relationship building
  • Behavioral support
  • Meal planning and preparation
  • Transportation assistance
  • Life skills development
  • Professional boundaries
  • Cultural sensitivity
  • Clean driving record
  • Skill development
  • Community integration
  • Attention to detail
  • Recreational activities
  • Critical thinking
  • Budgeting and financial management
  • Conflict resolution
  • Transcription and dictation
  • Troubleshooting
  • Spreadsheet development
  • Presentation design
  • Empathy and patience
  • Verbal and written communication
  • Medication administration
  • Documentation
  • Activity planning
  • Documentation and reporting
  • Crisis intervention
  • Risk management
  • Treatment plans
  • Mental health assistance
  • Personal care assistance
  • Skill building
  • Disability care
  • Housekeeping and laundry
  • Client assessment
  • Basic caregiving
  • First aid and CPR
  • Teamwork and collaboration
  • Multitasking
  • Problem-solving
  • Excellent communication
  • Time management
  • Patient support
  • Organizational skills
  • Multitasking Abilities
  • Client advocacy
  • Decision-making
  • Written communication
  • Emergency response training
  • Client education
  • Team building
  • Family counseling
  • Administrative management
  • Group facilitation
  • Interpersonal communication
  • Trauma informed care framework
  • Task prioritization
  • Analytical thinking
  • Referral coordination
  • Teamwork
  • Reliability

Certification

  • Certificate 3 Community services and Disability - current
  • First aid certificate - current
  • Manual handling - current
  • MAYBO training ( conflict ) - current
  • Working with children (Blue card)
  • NDIS Worker screening (Yellow card)
  • Covid 19 vaccination plus boosters
  • Diabetes training
  • MR drivers licence

Timeline

Key Support Worker

Burnett Respite Services
06.2007 - 05.2025

Certificate III - Disability Support

Bundaberg TAFE
Russell Lehmann