Russell Monck
Cranbourne
Summary
Dealing in Spare Parts with over 14 years of experience in 'everything parts' and customer service consistently for performance excellence and contributions to success in the Access and Material Handling industry. Strengths in Customer service and Stock Control backed by experience and internal training.
Now developing the business in the aftermarket areas on parts and service at a national level. Specializing in major inspections, major repair work, preventative maintenance contracts, coaching customers on tools for self-help, increasing basket size of parts sales, targeting customers to increase part category sales and having customer install and retain subscription to asset telemetry solutions.
Currently studying a Grad Cert in Leadership and Management
Overview
28
28
years of professional experience
Work History
Business Development Manager - Parts and Service
Haulotte Australia
12.2021 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Implemented systems and procedures to increase sales.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Senior Parts Co-ordinator
Haulotte Australia
11.2016 - 12.2021
- Monitored all company inventory to ensure stock levels and databases were updated.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Received and processed stock into inventory management system.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-day-day duties accurately and efficiently.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Spare Parts Interpreter
Ahern Australia
02.2012 - 11.2016
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Spare Parts Interpreter
NTP Forklifts
07.2009 - 02.2012
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked closely with Parts Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Collaborated with the Serivce Department to achieve budgets
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
National Parts Manager
Haulotte Australia
02.2004 - 07.2009
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceeded goals through effective task prioritization and great work ethic.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Resolved problems, improved operations and provided exceptional service.
- Eliminated downtime and maximized revenue by providing top project quality control.
Bank Teller
Commonwealth Bank
04.2001 - 01.2004
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Audited fellow teller currency to contribute to dual-control procedures.
- Reconciled cash drawer and resolved discrepancies.
- Turned in excess cash to maintain drawer security.
- Accessed computerized financial information to answer questions related to specific accounts.
- Removed mutilated currency from circulation.
- Sold and cross-sold bank products to new and existing customers.
- Maintained friendly and professional customer interactions.
Duty Manager
Pizza Hut
07.1998 - 04.2001
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Oversaw food preparation and monitored safety protocols.
Pizza Delivery Driver
Pizza Hut
07.1996 - 07.1998
- Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Secured food to prevent loss and maintain freshness during transport.
Education
Diploma - Leadership And Management
AALI
Dandenong, VIC08.2021
Dipolma - Information Technology
Chisholm TAFE
Frankston, VIC12.1998
VCE -
Mornington Secondary College
Mornington, VIC12.1996
Skills
- Stock management
- Improving customer satisfaction
- Staff Training
- Promotional planning
- Returns processing
- Customer Relations
- Budgeting
- Sales and marketing
- Negotiation
- Business Development
- Lead Generation
- Relationship Development
- Prospecting
- Decision-Making
- Pipeline Management
- Client Consultations
- Stakeholder Communication
- Relationship Building
- Sales Presentations
- Salesforce Management
- Business Intelligence and Analysis
- Relationship building and rapport
- Operations
- Aftermarket Sales
Licenses
Heavy Rigid Truck
Car
Forklift
EWP
Timeline
Business Development Manager - Parts and Service
Haulotte Australia
12.2021 - Current
Senior Parts Co-ordinator
Haulotte Australia
11.2016 - 12.2021
Spare Parts Interpreter
Ahern Australia
02.2012 - 11.2016
Spare Parts Interpreter
NTP Forklifts
07.2009 - 02.2012
National Parts Manager
Haulotte Australia
02.2004 - 07.2009
Bank Teller
Commonwealth Bank
04.2001 - 01.2004
Duty Manager
Pizza Hut
07.1998 - 04.2001
Pizza Delivery Driver
Pizza Hut
07.1996 - 07.1998
Diploma - Leadership And Management
AALI
Dipolma - Information Technology
Chisholm TAFE
VCE -
Mornington Secondary College
Similar Profiles
Sam IoeluSam Ioelu
Warehouse Coordinator at HAULOTTE AUSTRALIAWarehouse Coordinator at HAULOTTE AUSTRALIA
Mauricio Maraboto ManzoMauricio Maraboto Manzo
Finance Controller and Human Resources at Haulotte MexicoFinance Controller and Human Resources at Haulotte Mexico
Uwe StiefelUwe Stiefel
Senior Manager, Procurement and Assets, Hotel Operations at P&O Cruises Australia / Carnival AustraliaSenior Manager, Procurement and Assets, Hotel Operations at P&O Cruises Australia / Carnival Australia