Russell Sattler
Cairns,QLD
Summary
Accomplished Shift Manager at McDonald's with expertise in employee training and decision-making. Enhanced team performance by mentoring staff and resolving customer issues efficiently. Demonstrated strong cash handling skills and upheld workplace safety standards. Recognized for improving service quality and fostering a customer-focused environment. Reliable and punctual, consistently exceeding company expectations.
Overview
8
8
years of professional experience
Work History
Shift Manger
McDonald's
06.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Crew Trainer
McDonald's
04.2019 - 06.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
St Augustine
Cairns, QLDSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
Timeline
Shift Manger
McDonald's
06.2022 - Current
Crew Trainer
McDonald's
04.2019 - 06.2022
St Augustine
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