Assigned to Nespresso business unit for business systems analysis role, working with the IS & IT teams
Ensuring operational efficiency and supporting business processes using in-house ERP system, working together with various teams and markets to enhance operational effectiveness and facilitate communication
Support IS/IT teams on projects relating to risk reporting, technology implementation and cost-effective budgeting.
Gathered and translated project requirements and collaboratively worked to define scope and milestones.
Indian Hotels Company Limited
Digital Business Analyst Intern
02.2022 - 08.2022
Collaborated closely with IHCL management team to deliver digital solutions towards the business’ F&B operations (Banqueting & Dining),
Documentation and mapping of user stories and journey to understand pain points and formulate solutions
Analysed financial & operational data to identify trends and opportunities among customer demographics
Researched leading trends and practices within the industry and competitors to provide insights & recommendations
Developed proposals and UX designs of digital solutions to reduce overall operational cost effectiveness by 5%, and increase customer engagement by 20%.
Education
Master of Commerce - Data Analytics
University of Sydney
Sydney, NSW
06.2024
Bachelor of Commerce - Financial Technology & Information Systems
University of New South Wales
Sydney, NSW
2022
Foundation Studies Program -
University of New South Wales
2019
Skills
Business Analysis Tools & Methodologies
Microsoft Office Suite Proficiency
Python and Machine Learning Tools for Data Analysis
Analytical Dashboard Creation (Power BI & Tableau)
SQL
Low-Fidelity Prototyping
Business Process Management Tools
ERP Proficiency
Critical Thinking
Certification
Microsoft Office Specialist Excel 2016 - Expert, Microsoft – Issued on 28 July 2020.
Data Analytics Virtual Experience Program, KPMG. – [2021-08] – [2021-09].
Timeline
Nestle
Information Systems And Technology Intern
07.2023 - Current
Indian Hotels Company Limited
Digital Business Analyst Intern
02.2022 - 08.2022
Master of Commerce - Data Analytics
University of Sydney
Bachelor of Commerce - Financial Technology & Information Systems
Accounting & Finance Intern at Shgardi Gate For Information Technology SystemsAccounting & Finance Intern at Shgardi Gate For Information Technology Systems