RUSSELL BRYCE CANDIA
Blacktown,NSW
Summary
A thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills.
Im experienced in managing high-volume of service calls while maintaining quality and efficiency.
Im adaptive to situations and learn fast when I'm getting trained well through hands - on work. I also work well with a team and will cooperate and share ideas that could help with company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Technician
Vintech Systems Pty Ltd.
04.2022 - Current
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tended to troubleshoot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Developed customized training materials for clients, empowering them to effectively operate their newly installed systems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Showcased adaptability by working on diverse projects spanning industries such as healthcare, hospitality, retail, and education sectors.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
Warehouse Sorter
Programmed Skilled Workforce
09.2020 - 03.2022
- Increased warehouse efficiency by streamlining sorting processes and implementing organizational systems.
- Enhanced productivity with meticulous attention to detail when sorting items for accurate shipment.
- Reduced errors in shipments by diligently cross-checking sorted items against packing lists and order forms.
- Expedited order fulfillment through efficient use of warehouse equipment, such as pallet jacks.
- Collaborated effectively with team members to optimize workflow and streamline the sorting process.
- Maintained a clean and organized work environment, ensuring safety standards were consistently met.
Education
Bachelor of Science - Financial Accounting
Ateneo De Naga University
Naga City, Philippines03.2019
Skills
- Customer Service
- Work Documentation
- Technical Support
- Operating Test Equipment
- Troubleshooting Skills
- Commercial Construction Experience
- Equipment Demonstration
- Document Management
- Power Tool Proficiency
- Hand Tool Knowledge
- Service Reports
- Installation and Repair
- Microsoft Office
Additional Information
I'm a young energetic, cheerful and friendly individual striving to be the best version of myself.
Languages
English
Native or Bilingual
Hobbies
- Gym workout
- Hiking
- Driving
- Gaming
Certification
Work Health and Safety (White Card)
Working With Children
National Police Check
References
Zeus Jorel Damian (Project Department)
Shun Lee (Warehouse Department) Contact # - 0402387889
Kurt Rodriguez (Service Department) Contact # - 0407261699
Timeline
Service Technician
Vintech Systems Pty Ltd.
04.2022 - Current
Warehouse Sorter
Programmed Skilled Workforce
09.2020 - 03.2022
Bachelor of Science - Financial Accounting
Ateneo De Naga University
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