Russell William Ah Chin
Katherine,NT
Summary
Accomplished leader with a proven track record at NT Tyre Service, enhancing operations management and team leadership. Excelled in customer relations and staff supervision, significantly increasing customer satisfaction ratings. Demonstrated expertise in problem-solving and multitasking, ensuring efficient and effective service delivery.
Experience with road patching and road works operation through working with Downer Group.
Overview
29
29
years of professional experience
Work History
Store Manager of Bridgestone Tyre Centre
NT Tyre Service
09.2017 - 12.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Transport Driver /Logistics Officer
Sunrise Health Services
07.2016 - 09.2017
- Navigated challenging road conditions to deliver goods securely in various weather situations.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Updated daily logs and customer paperwork with relevant details.
- Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Reduced downtime between trips by collaborating with maintenance teams on prompt repairs of vehicles.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Provided support to commander and executive staff members.
Loader Operator
Downer Group
02.2016 - 07.2016
- Consistently maintained pot holes and report hazards to Manager.
- Enhanced operational efficiency by expertly operating loaders and heavy equipment for timely material handling.
- Consistently maintained clean worksites through diligent removal of debris, contributing to improved safety conditions for fellow workers.
- Ensured site safety by conducting regular equipment inspections and maintenance tasks, reducing downtime incidents.
- Safely transported materials between designated locations, adhering to all safety protocols and guidelines set forth by management.
- Properly operated loader by starting engine, shifting gears and pressing pedals and levers.
- Demonstrated strong attention to detail when verifying inventory records against actual materials loaded onto trucks for transport purposes.
- Proactively communicated with truck drivers to coordinate accurate material delivery destinations, ensuring timely completion of assigned projects.
Assistant Manager, Customer Service
Beaurepaires Tyres
01.2015 - 11.2015
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Logistics Officer
Roper Gulf Regional Council - Katherine
03.2013 - 01.2015
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Supervised logistics functions and operations.
- Coordinated cross-functional teams in executing complex logistics projects, resulting in successful completion within deadlines and budgets.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
Assistant Manager, Customer Service
Beaurepaires Tyres
06.2003 - 10.2012
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
Laborer
S&D Contracting
02.1999 - 06.1999
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Tyre Fitter
Bridgestone Tyres
02.1996 - 11.1998
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Delivered outstanding service, addressing client concerns promptly and professionally.
Labourer
NT Salt
01.1994 - 10.1995
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
Education
No Degree -
Kalkadoon High
Mount Isa, QLDSkills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Team Leadership
Friendly and Positive
Outstanding communication skills
Operations Management
Leadership Development
Staff Supervision
Timeline
Store Manager of Bridgestone Tyre Centre
NT Tyre Service
09.2017 - 12.2022
Transport Driver /Logistics Officer
Sunrise Health Services
07.2016 - 09.2017
Loader Operator
Downer Group
02.2016 - 07.2016
Assistant Manager, Customer Service
Beaurepaires Tyres
01.2015 - 11.2015
Logistics Officer
Roper Gulf Regional Council - Katherine
03.2013 - 01.2015
Assistant Manager, Customer Service
Beaurepaires Tyres
06.2003 - 10.2012
Laborer
S&D Contracting
02.1999 - 06.1999
Tyre Fitter
Bridgestone Tyres
02.1996 - 11.1998
Labourer
NT Salt
01.1994 - 10.1995
No Degree -
Kalkadoon High
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