Russty Cartoneros

• Provide an industry-leading voice reservation experience by handling contacts via phone and other mediums to match products with guest needs resulting in revenue generation, brand preference and customer loyalty.

• Champion Brand Hearted behaviours by demonstrating brand knowledge, brand passion and brand pride.

• Consistently strive to meet or exceed defined performance expectations as set by management.

• Inspire loyalty and build rapport with our guests, business partners, hotel partners and corporate employees, through personalized and efficient service driven by the customer needs.

• Use creativity to proactively find solutions to drive results; take accountability and listen to ideas and feedback of others.

• Manage time effectively (including adherence to assigned schedule, attendance, etc.).

• Provide a seamless customer experience through effective use of systems while using information and tools appropriately.

• Demonstrate a self-motivated, positive, "I-want-to" attitude with a willingness to take on new challenges. Responsive to coaching and feedback.

• Accepts immediate ownership of inquiries and advocacy role in resolving issues on their daily business transactions and accountable for timely resolution within service level agreements and compliance parameters Customer Advocacy is to take the customers issue through internal Chevron processes and groups required through to appropriate issue resolution.
• General Business: Process Credit and re-bills; Invoice inquiries and fuel disputes.
• Process Product and volume allocation, freight diversion and terminal out of product notice.
• Provide assistance to Marketers when they are having difficulty in loading fuel products from terminals due to various reasons and factors such as lack of product supply and Marketers reaching their maximum allowed load within a specified day.
• Provide first level technical support on Chevron Business Point (Website), including user registration & password reset.
• Process Orders of Brand POP advertising materials.
• Credit Card Process: Provides expertise on Chevron card acceptance policies and procedures which details the requirements on Credit Card, Debit Card, Fleet Card and business card processing.
• Assist retailers on settlement problems encountered in Credit Card transactions.
• Analyzes Credit Card Batches if Out of Balance and reconciles credit card station batch details against transactions received by Chevron Network.
• Provides Credit and Debit Card Batch Information.
• Processes request for credit memo or transaction refund.
• Simultaneously utilizes multiple system applications(Sales Force Lightning, SAP, ONDemand, CASS & Tandem

• Handled all Hospital and General Practitioners Account in Singapore by quickly responding and following- up all incoming sales inquiries, Purchase Orders by telephone, fax and email.
• Handled the Home Nursing Foundation Project from start to finish such as checking the budget set for each patient, what products to be sent, ordering of the goods needed as well as Invoicing and lastly scheduling of the delivery.
• General Business: Retain a friendly and professional demeanour while quickly responding/following up all incoming sales inquiries by telephone, fax and email, preparing brochures, sales orders and key invoices for dispatch as required.
• Serve as a liaison with all sales team members, collaborating as a team to reach targets set by the Sales Manager.
• To provide comprehensive assistance to the Sales Department as well as other internal departments in effectively managing monthly and annual quotas to drive business growth.
• Develop and execute comprehensive short-term and long-term plans to achieve revenue and profit goals with full profit and loss accountability.
• Cultivate repeat clientele and referrals through maintaining frequent contact and providing consistently exceptional customer service.

• Achieved sales goal objectives and maintained retail merchandise standards based on corporate policies and procedures.
• Effectively communicate, contribute ideas, and desire to achieve goals to succeed as both an individual and a team member.
• Successfully managed all aspects of daily store operations including housekeeping, merchandising and conducting daily stock take to enhance sales opportunities.
• Creates a Welcoming Environment, developed strong customer rapport, established sound business relationships, and maintain a thorough knowledge for each client.
• Generated increased revenues by managing all online and phone order requests while organizing the packing and dispatch of goods for delivery.
• Prepared and produced detailed daily, weekly and monthly reports with individual and store targets for review by upper management.
• Utilized exceptional networking skills to strategically secure and source medical equipment such as Oxygen Concentrators, Feeding Pumps and Suction Pumps rentals for customers Responsible for the everyday operations and management.
• Hiring, training and overseeing retail staff; effectively implemented annual performance reviews.
• Highlight: Fully assisted the Retail Store Manager in opening a new branch for Pharmex Healthcare Pte Ltd Retail Store at KK Women’s and Children’s Hospital guaranteeing the it ran smoothly and efficiently.