RUTA TOE
Craigieburn,Vic
Summary
I am a committed job seeker with a history of meeting company needs with consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am very successful at overseeing all areas of operations and I makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Assistant
The Natural Experience
12.2023 - Current
- Greeted customers and provided assistance with product selection.
- Informed customers about current promotions and discounts.
- Replenished merchandise on shelves as needed throughout the day.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted and completed cash, check and credit card payments.
- Built and maintained relationships with peers and upper management to drive team success.
- Identified trends for sale promotions to increase interest or demand in products.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
Shift Manager
Craigieburn North McDonalds
Melbourne, Victoria
09.2021 - 11.2023
- Met shift needs by organizing effective schedules and delegating assignments based on employee knowledge and strengths
- Stayed ready for expected demands by keeping inventory within optimal levels and organized for easy use
- Motivated employees using strategic leadership style
- Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation
- Kept operations smooth and professional with consistent opening, closing and shift change task lists
- Managed facility cleaning, maintenance and repair needs
- Created positive work environment to meet company, state and federal employment guidelines
- Assessed team performance to encourage productivity
- Achieved profit targets through careful management of resources and labor hours
- Ordered new materials and equipment parts based on expected production demand and maintenance needs
- Empowered employees to independently solve line problems
- Met production targets through organized schedules and careful management of priorities
- Prevented accidents with consistent safety leadership, removing hazards and encouraging safe behaviors
- Boosted team performance with continuous training strategies
- Gave input to senior management to assist with budgets, production planning and labor management strategies
- Evaluated current production against plans and adjusted strategies to meet objectives
- Minimized downtime by monitoring equipment operations and directing preventive maintenance programs
- Tracked employee attendance, hours worked and performance
- Kept inventory within optimal levels and organized for easy accessibility
- Organized schedules and delegated assignments based on employee knowledge and strengths
- Resolved escalated inquiries and concerns for positive outcome.
- Assisted in resolving escalated customer service issues in a timely manner.
Crew Member
McDonalds
Melbourne, Victoria
03.2019 - 08.2021
- Maintained high cleanliness, sanitation, and health code standards by cleaning building interiors throughout each shift
- Kept wait times low with smooth management of order taking and payment processing
- Delivered exceptional service to every guest with consistent use of company-customer relations strategies
- Addressed customers with friendly greetings and conversations
- Maintained high cleanliness and adhered to health code standards
- Assisted guests to select menu choices, review club cards and participate in add-on sales
- Displayed proper image to customers and adhered to company dress code and uniform standards
- Filled up stations with cutlery, sauces and napkins
- Worked closely with managers and fellow crew members to prepare orders
- Prepared hot, fresh food to meet brand standards
- Cross-trained in multiple positions to assist during busy periods
- Upheld high professional standards to achieve performance targets
- Prioritized and completed time-critical tasks
- Presented order within 3-minute time frame
- Used slow periods to stock supplies and prepare ingredients
- Satisfied customers with fast, friendly and knowledgeable service
- Processed accurate payments using POS register system.
Education
Bachelor of Criminology - Criminology -
Victoria University
05.2024
Skills
- Shift Leadership
- Delegating Work
- Handling Customer Complaints
- Energetic and Enthusiastic
- Cash Handling
- Tech-Savvy
- Product Promotion
- Attention to Detail
- Work Prioritization
- Sales Expertise
Certification
- Certificate in First Aid
- Certificate in First Fire Attack
- Certificate 3 in Retail
Languages
Samoan
Native/ Bilingual
References
Craigieburn North McDonald's
- Anton- 0401 042 113
- Savannah- 0447 882 441
The Natural Experience
- Sally- 0484 330 943
Timeline
Sales Assistant
The Natural Experience
12.2023 - Current
Shift Manager
Craigieburn North McDonalds
09.2021 - 11.2023
Crew Member
McDonalds
03.2019 - 08.2021
Bachelor of Criminology - Criminology -
Victoria University
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