Personable and dedicated professional possessing extensive Hospitality, office management and events experience. Experienced team player adept in assessing and providing a personalized customer service experience to clients to ensure optimum satisfaction. Positive and upbeat individual skilled in relationship-building and customer retention. Possess excellent attention to detail, communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new technologies and skills. Offering collaborative and adaptive skills to work seamlessly with in a team to drive results and obtain designated goals, developing strong client relationships and building loyalty. Desiring a new role with room for professional growth.
Day to day running of venue, various events, staff management, lighting and sound control, eviction assist, gaming management, staff training, revising menus, running of restaurant, stock control.
Marketing and Promotion of the venue, day to day running of venue, staff management, lighting and sound control, licensing regulations, crowd control, eviction assist, cashiering and banking, gaming management, staff training, menus, ATM maintenance.
Organisation, set up and execution of events, including Banquets, meetings, conferences and cocktail parties. Day to Day running of the hotel restaurant. Creating and implementing of staff training manuals and handbooks. Rostering, menu creation, leadership of other supervisors, standing in and picking up duties in the absence of Banquets manager.
Delivering 5 star service to functions up to 1500 people, meetings, gala diners, weddings, cocktail parties, meetings, seminars, conferences and exhibitions.
Promotion - Control, running and maintenance of all bars, cellars and stock. Stock ordering including specialised requested items, supervisory role of functions and events, including management of a small team. Maintaining relations with the many vendors and reps.
Operational bar duties, including open and close procedures, Marketing and promotions of the venue, customer relations aimed at bringing more customers in to the venue and retaining them, gaming attendant.