Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruth Avery

Durack,NT

Summary

Personable and dedicated professional possessing extensive Hospitality, office management and events experience. Experienced team player adept in assessing and providing a personalized customer service experience to clients to ensure optimum satisfaction. Positive and upbeat individual skilled in relationship-building and customer retention. Possess excellent attention to detail, communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new technologies and skills. Offering collaborative and adaptive skills to work seamlessly with in a team to drive results and obtain designated goals, developing strong client relationships and building loyalty. Desiring a new role with room for professional growth.

Overview

19
19
years of professional experience

Work History

Manager

Nightcliff Sports And Social Club
07.2014 - Current
  • Accounts receivable/Payable, Bar and gaming revenue reconciliation, cash management and banking, ATM management, Stock management and ordering, Payroll, Internal accounts management, Step in licensee, Assistant manager responsibilities, Function liaison.
  • Day to day running of venue, staff management, gaming management and Training.
  • Booking and running of functions, cash reconciliation.

Senior Supervisor

Shenanigans Bar And Grill
04.2013 - 06.2014

Day to day running of venue, various events, staff management, lighting and sound control, eviction assist, gaming management, staff training, revising menus, running of restaurant, stock control.

  • Reason for leaving: No promotion availabilities.

Duty Manager

Monsoons Party Bar And Restaurant
01.2011 - 05.2013

Marketing and Promotion of the venue, day to day running of venue, staff management, lighting and sound control, licensing regulations, crowd control, eviction assist, cashiering and banking, gaming management, staff training, menus, ATM maintenance.

  • Reason for leaving: No work/Life Balance

Senior Banquets Supervisor

The Holiday Inn Esplanade
09.2009 - 05.2011

Organisation, set up and execution of events, including Banquets, meetings, conferences and cocktail parties. Day to Day running of the hotel restaurant. Creating and implementing of staff training manuals and handbooks. Rostering, menu creation, leadership of other supervisors, standing in and picking up duties in the absence of Banquets manager.

  • Reason for leaving: was offered a management position with Regional Sponsorship – Permanent Residency

Events Supervisor

Darwin Convention Centre
05.2008 - 08.2009

Delivering 5 star service to functions up to 1500 people, meetings, gala diners, weddings, cocktail parties, meetings, seminars, conferences and exhibitions.

Promotion - Control, running and maintenance of all bars, cellars and stock. Stock ordering including specialised requested items, supervisory role of functions and events, including management of a small team. Maintaining relations with the many vendors and reps.

  • Reason for leaving: Budgets cuts during a lull lead to cut backs in wages.

Promotional Staff Member

The Vic Hotel
06.2005 - 05.2008

Operational bar duties, including open and close procedures, Marketing and promotions of the venue, customer relations aimed at bringing more customers in to the venue and retaining them, gaming attendant.

  • Reason for leaving: Offered a better position.

Education

Certificate IV - Accounting And Bookkeeping

Charles Darwin University
Casuarina, NT
09.2023

Diploma - Hospitality Management

Charles Darwin University
Palmerston, NT
09.2009

Diploma - Public Services

Sussex Downs College
East Sussex, United Kingdom
06.2003

Skills

  • Customer-oriented
  • Excellent Communication Skills
  • Self-motivated
  • Process and procedure development
  • Problem solving
  • Recordkeeping strengths
  • Complaint resolution
  • Account management
  • Administrative support
  • Vendor relations
  • Excellent attention to detail
  • Marketing Design process
  • Inventory auditing
  • Office management
  • Operational management with in laws of licensing

Timeline

Manager

Nightcliff Sports And Social Club
07.2014 - Current

Senior Supervisor

Shenanigans Bar And Grill
04.2013 - 06.2014

Duty Manager

Monsoons Party Bar And Restaurant
01.2011 - 05.2013

Senior Banquets Supervisor

The Holiday Inn Esplanade
09.2009 - 05.2011

Events Supervisor

Darwin Convention Centre
05.2008 - 08.2009

Promotional Staff Member

The Vic Hotel
06.2005 - 05.2008

Certificate IV - Accounting And Bookkeeping

Charles Darwin University

Diploma - Hospitality Management

Charles Darwin University

Diploma - Public Services

Sussex Downs College
Ruth Avery