RUTH BALLARIN
Brisbane,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Medical Administrative Secretary (Surgical)
Dr Anthony Parker
03.2020 - 04.2023
- Managed master calendar and scheduled appointments for provider based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered phone calls and messages for busy outpatient clinic, scheduling appointments, and handling patient inquiries. Enhanced office productivity by handling high volume of callers per day.
- Registered new patients in electronic medical records prior to appointment scheduling and maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders and performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling. Registered and verified patient records before triage with most up-to-date information.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments. Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated with facilities to set up surgeries for Otolaryngology surgeries.
- Arranged pre-operative and post-operative appointments for surgical patients. Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Updated patient records to reflect upcoming surgeries and medical histories. Educated patients about surgeries and provided treatment plan documentation. Obtained authorizations ahead of scheduled surgeries.
- Verified insurance coverage and obtained authorizations.
- Resolved scheduling conflicts to maintain high-quality patient services, collated preoperative lab and imaging results to facilitate surgery planning. Communicated surgery requirements to nursing teams for smooth operation delivery. Took preoperative orders from surgeons and anesthesiologists for smooth operation planning.
Temp/Contract Administrator
RANSTAD
07.2019 - 01.2020
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Stayed on top of current patient loads to facilitate efficient and organized workflow. Checked patient records to verify information accuracy. Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Accepted dictated notes and produced professional documents with outlined information. Translated medical jargon into correct terminology. Corrected grammar, spelling and syntax mistakes in medical records.
- Accompanied physicians through day in fast-paced, stressful environments.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases. Processed paperwork such as discharges and transportation orders to coordinate patient movements. Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care. Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Managed multi-line phone system and pleasantly greeted patients. Helped patients complete necessary medical forms and documentation. Organized paperwork such as charts and reports for office and patient needs.
- Invoiced patients accurately in line with charging guidelines.
Senior Medical Receptionist/ADHOC Practice Manager
IPN Medical
01.2018 - 07.2019
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic, and health history to keep information current. Helped patients complete necessary medical forms and documentation.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling. Coordinated patient scheduling, check-in, check-out and payments for billing. Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs. Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel. Supported office staff and operational requirements with administrative tasks.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills. Handled job duties for staff members which were unavailable or out of office.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Consulted with healthcare professionals on business decisions. Created and implemented organizational policies and procedures.
- Developed policies and procedures for effective practice management. Trained interns and newly hired team members on office procedures and computer system.
- Oversaw accounting, budgeting, and financial reporting.
- Promoted patient health and general wellness by coordinating and encouraging participation in health events.
Education
High School Diploma -
Upper Coomera State College
Coomera, QLD11.2008
Certificate III In Hairdressing Services -
Carrick Institute
Fortitude Valley, QLD09.2012
Skills
- Online Systems, Specialized Data Entry Software use,
- Patient Services Management, Medical Records Verification and Electronic Record keeping,
- Patient Database Maintenance and Test Result tracking,
- Message and Report Transcription,
- Outpatient Procedures
- Clinical Support and Office Coordination
- Inventory Management
- Medicare, Payment Scheduling and Collection
- Practitioner Support
- Adaptable and fast learning
- Critical Thinker
- Interoffice Coordination
- Teamwork and Collaboration
- Patient Services Management
- Compliments and Feedback Management
- Intraoffice Coordination
- Teamwork and Collaboration
- Patient Services Management
- Compliments and Feedback Management
- Intraoffice Coordination
- Teamwork and Collaboration
- Patient Services Management
- Compliments and Feedback Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Administrative Secretary (Surgical)
Dr Anthony Parker
03.2020 - 04.2023
Temp/Contract Administrator
RANSTAD
07.2019 - 01.2020
Senior Medical Receptionist/ADHOC Practice Manager
IPN Medical
01.2018 - 07.2019
High School Diploma -
Upper Coomera State College
Certificate III In Hairdressing Services -
Carrick Institute
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