Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ruth Byamungu

Ipswich,Australia

Summary

Compassionate and resilient Youth Worker with hands-on experience supporting children and young people with diverse and complex needs, including behavioural challenges, developmental disorders, and trauma backgrounds. Skilled in delivering trauma-informed care, fostering positive relationships, and promoting personal growth in safe, structured environments. Proficient in personal care assistance, medication administration, transport coordination, and implementing individualised development plans. Adept at using varied communication tools and approaches to meet unique needs, while maintaining professionalism in high-pressure situations. Flexible and reliable, with a commitment to empowering young people to reach their goals and engage positively with their community.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

YOUTH WORKER

EDMEN COMMUNITY STAFFING SOLUTIONS
01.2025 - Current
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.

CHILD-CARE WORKER

SMART START EARLY LEARNING CENTRE
  • Maintained a safe, clean, and fun environment for the children to explore their creativity.
  • Established positive relationships with parents by providing regular updates on their child's development.
  • Fostered relationships with children and provided a safe, inclusive, and positive environment.

INBOUND CALL REPRESENTATIVE

AUSTRALIAN TAXATION OFFICE
  • Exceeded performance metrics related to call time, quality, and customer satisfaction
  • Build trust with customers through personalized conversations.

CUSTOMER SERVICE & SALES CONSULTANT

Telstra
  • Communicated product features, advantages, and benefits to customers.
  • Analyzed customer needs and interests, determining appropriate products.
  • Scheduled appointments with prospective customers to discuss purchase options.

CUSTOMER SERVICE

HUNGRY JACKS
  • Demonstrated excellent customer service skills by providing friendly greetings, taking orders, and responding to inquiries in a timely manner
  • Utilized problem-solving skills to resolve customer complaints quickly and efficiently.

CASHIER - CUSTOMER SERVICE

CITY BEACH
  • Analyzed customer feedback data to identify areas of improvement in the customer service process
  • Coordinated cross-functional teams to develop creative solutions that addressed challenging customer requests.

Education

BACHELOR OF NURSING -

University of Southern Queensland
12.2026

Skills

  • Communication
  • Attention to detail
  • Time management
  • Teamwork
  • Problem-solving
  • Adaptability
  • Reliability
  • Interpersonal skills
  • Safety awareness
  • Hygiene and food safety

Certification

  • Working with Children Clearance
  • NDIS Worker Screening Clearance
  • Certificate III in Health Support Services Assistance
  • Certificate II in Health Support Services
  • Certificate II in Community Services
  • Certificate I in Hospitality
  • RSA
  • Certificate II in Skills for Work and Vocational Pathways
  • Provide Cardiopulmonary Resuscitation
  • Provide Basic Emergency Life Support
  • Provide First-Aid

Timeline

YOUTH WORKER

EDMEN COMMUNITY STAFFING SOLUTIONS
01.2025 - Current

CHILD-CARE WORKER

SMART START EARLY LEARNING CENTRE

INBOUND CALL REPRESENTATIVE

AUSTRALIAN TAXATION OFFICE

CUSTOMER SERVICE

HUNGRY JACKS

CASHIER - CUSTOMER SERVICE

CITY BEACH

CUSTOMER SERVICE & SALES CONSULTANT

Telstra

BACHELOR OF NURSING -

University of Southern Queensland
Ruth Byamungu