Ruth Cranston
Cranbourne North
Summary
Dynamic Builders Coordinator at Bunnings Fountain Gate, adept at project coordination and customer service. Successfully led a team through a complex store transition, enhancing operational efficiency and employee skills. Proven ability in process improvement and relationship building, ensuring timely project completion and high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Builders Coordinator (Closing Store Team)
Bunnings Fountain Gate
12.2024 - Current
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with leadership team from Narre Warren store to develop strategic plans aligning with overall company objectives, fostering a unified approach toward the shared goal of closing Fountain gate store while opening Narre Warren store.
- Developed and identified skills in new team, leading to a more successful shut down and pack up process for Fountain gate store.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Adapted to challenges as they presented themselves during pre shut down and shut down of store. Inexperienced team, roster adjustments to support opening store, new shut down procedure for business so learn as we go.
Assistant Store Manager
Bunnings East Pakenham
09.2021 - 12.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among team members regularly.
- Interviewed, hired, and trained team and equipped to comply with company policies and procedures.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed a culture within to improve team work by committing to cross training all team for key areas resulting in a higher standard of customer service.
- Provided feedback to stakeholders in store development projects to ensure project success, adjusting communication style as required to ensure unique format of store was taken into account for stock allocation process.
Regional Transport Manager (3 Month Secondment)
Bunnings Transport Team
08.2024 - 11.2024
- Recommended new technologies to enhance communication between drivers, dispatchers, and customers for real-time updates on delivery status.
- Recommended and developed criteria for updated training to optimise the online training for instore team.
- Developed employees across 10 stores regarding transport guidelines and criteria for successful transport of goods to customers. .
- Recommended a range of updates to systems and procedures to increase efficiency in store process regarding customer deliveries.
- Recommended a range of upgrades to systems and procedures to increase efficiency in transport teams training, systems and procedures regarding customer delivery process.
Education
Diploma - Business Management
RMIT
Melbourne, VIC01-2004
Skills
- Multitasking and organization
- Customer service
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Project coordination
- Recordkeeping
- Process improvement
- Regulatory compliance
- Best practices implementation
- Time management
- Problem-solving
Timeline
Builders Coordinator (Closing Store Team)
Bunnings Fountain Gate
12.2024 - Current
Regional Transport Manager (3 Month Secondment)
Bunnings Transport Team
08.2024 - 11.2024
Assistant Store Manager
Bunnings East Pakenham
09.2021 - 12.2024
Diploma - Business Management
RMIT
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