Supipi De Silva
Doveton,VIC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Ahm Health Insurance
06.2022 - Current
- Provided customer support via phone and email
- Resolved customer complaints and retained customers
- Gathered customer feedback and shared with other departments so that products and services can be improved
- Assisted with helping members to evaluate their cover and find the cover that suits their needs
Customer Service Consultant
Woolworths Insurance
11.2021 - 04.2022
- Listened to customer concerns and provided information and answers
- Maintained records of customer interactions
- Identified opportunities to upsell other products and services
Customer Service team member
Woolworths Supermarket
10.2019 - 10.2021
- Provided responsive and exceptional service to customers
- Answered customer queries and made recommendations
- Prepared special orders
Administrative Assistant Intern
Chandler Recruitment Services
04.2018 - 04.2019
- Assisted with research, filing and data entry and accurately updated customer accounts
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
- Sought feedback and guidance from supervisors to improve on areas of weakness.
Customer Service Representative
Subway Restaurant
10.2016 - 07.2018
- Individually managed the restaurant operation during weekends
- Provided point of sale service in an efficient and friendly manner
- Provided exceptional customer service
- Handled several tasks at once
- Maintained a high personal presentation
Education
Diploma - Leadership and Management
Orange International College
07.2019
Bachelor of Business - Accounting
Swinburne University of Technology
07.2017
Skills
- Customer service skills
- Telephone etiquette
- Time management skills
- Passion for learning new things
- Ability to adapt to changes
- Problem resolution
- Customer retention
- Call centre experience
- Excellent written and oral communication
- Data entry
- Active listening
- Computer proficiency
- Prioritization
- Administrative support
Timeline
Customer Service Specialist
Ahm Health Insurance
06.2022 - Current
Customer Service Consultant
Woolworths Insurance
11.2021 - 04.2022
Customer Service team member
Woolworths Supermarket
10.2019 - 10.2021
Administrative Assistant Intern
Chandler Recruitment Services
04.2018 - 04.2019
Customer Service Representative
Subway Restaurant
10.2016 - 07.2018
Diploma - Leadership and Management
Orange International College
Bachelor of Business - Accounting
Swinburne University of Technology
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